Enterprise Infrastructure Engineer I - Information Technology

Pima County•Tucson, AZ

5d•Onsite

About The Position

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined and perceptive individual to serve in the role of an Enterprise Infrastructure Engineer I, focused on Endpoint Configuration. The ideal candidate will have experience in or a working knowledge of Client PC configuration and support, such as implementing, monitoring and maintaining operating systems and applications on Microsoft Windows PC's. The role involves close cooperation and coordination with other project teams, so interpersonal skills are important. We offer an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. You bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

Bachelor’s degree from an accredited college, university or technical trade school AND two years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure. (Relevant experience and/or education from an accredited college or university may be substituted.)
OR: Two years with Pima County in an Information Technology Support Engineer position.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
Valid driver license is required at time of application
Valid AZ driver license is required at time of appointment.

Nice To Haves

Minimum two (2) years experience using, or academic study of Windows OS imaging, upgrades, and OS updates utilizing MECM/SCCM, LANDesk, Altiris, or similar.
Minimum two (2) years experience working with, or academic study of software configuration, change management activities, design, and execution of complex computer and application deployments in Windows environments.
Minimum two (2) years experience using, or academic study of MDM solutions like Intune, AirWatch, ABM, Knox, etc.
Minimum two (2) years experience working with, or academic study of Windows Server administration and implementation including Active Directory, Group Policy, security permissions, and DNS.
Minimum two (2) years experience working with, or academic study of scripting (e.g. PowerShell, VBS, etc.) to support Windows solutions.

Responsibilities

Demonstrates in-depth understanding of relevant IT infrastructure specialization
Organizes workload, being proactive and managing a wide range of requests
Provides leadership at a technical and/or a team level in alignment with ITD and County objectives
Analyzes, evaluates, and coordinates resolution and implementation of specific computing components within the enterprise environment
Participates in designing, planning, and implementation of configuration and on-going maintenance of infrastructure at an enterprise level
Utilizes and interprets system metrics to prevent system issues and provide guidance for system resource realignment
Participates in design of critical infrastructure and IT support components to enhance service delivery, security, and support to customer base
Delivers documentation, metrics, and other artifacts to support strategic decision-making processes
Works with teams to research and test technical solutions to resolve enterprise technical issues and requirements
Participates in organizational architecture design and review processes of enterprise computing environment
Operates within organizational service level agreements (SLAs)
Demonstrates knowledge of the technical and functional relationships between multiple Information Technology platforms and systems
Consistently delivers assignments and tasks as assigned
Coordinates and communicates with internal and external customers/vendors with varying technical backgrounds.