Enterprise Implementation Engineer, AI Solutions

TechSee•New York, NY

5d•Hybrid

About The Position

TechSee is a company pioneering the future of customer service through Visual and Spatial AI. They enable AI to understand the physical world by combining computer vision, spatial intelligence, conversational AI, and augmented reality. TechSee's solutions help enterprises diagnose issues, guide customers, and automate complex service interactions, leading to faster issue resolution, reduced operational costs, and an improved customer service experience. The company is backed by Salesforce Ventures and Scale Venture Partners and is building the intelligence layer for the next generation of autonomous physical world customer service. The Opportunity is for an experienced Enterprise Implementation Engineer, AI Solutions to lead the technical deployment, integration, and workflow architecture for their global enterprise clients. This customer-facing role involves bridging business requirements and technical solutions, mapping workflows, building REST API integrations, and deploying AI agentic automation. Reporting to the Director of Delivery and Implementation, the role involves owning end-to-end implementation cycles, managing environments, and acting as a trusted technical advisor with high autonomy.

Requirements

3–5 years of technical experience in Implementation, Solutions Engineering, or Technical Consulting within an enterprise SaaS environment.
Strong hands-on experience working with REST APIs, webhooks, and technical integrations with enterprise CRMs (Salesforce, ServiceNow).
Proven experience working with AI agentic platforms, autonomous agents, or complex logic-driven workflow builders.
Strong technical communication skills - able to articulate architecture and technical tradeoffs to both engineering teams and business executives.
Working knowledge of authentication and deployment protocols (SSO, SFTP, IVR, basic Cloud/IT configurations).
Highly self-motivated, quick learner, and capable of operating autonomously in a fast-paced environment.

Nice To Haves

Prior experience with visual workflow editors or low-code/no-code platforms.
Background in Technical Project Management or Solution Architecture.

Responsibilities

Design, model, and translate complex customer business logic into optimized digital workflows using the TechSee Flow Editor.
Build and maintain seamless REST API integrations connecting TechSee with major enterprise CRM ecosystems (Salesforce, ServiceNow, Zendesk, etc.) and core systems (SFTP, SSO, IVR).
Leverage and configure AI agentic platforms to build scalable, automated customer journeys across presale, pilot, and production phases.
Lead customer-facing technical discussions, architectural discovery sessions, and solution walkthroughs with enterprise stakeholders.
Configure sandboxes and production environments (Guru) and assist in deploying Cloud Connect plugins for fast, standardized integrations.
Drive projects forward independently with minimal supervision, taking ownership of technical milestones.