Enterprise Implementation Consultant - Public Sector
About The Position
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. Samsara aims to enhance the safety, efficiency, and sustainability of physical operations across industries like agriculture, construction, field services, transportation, and manufacturing. Working at Samsara involves shaping product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring, with autonomy and support to make an impact. The Public Sector Customer Success team at Samsara advises and guides large customers, ensuring product adoption and continuous business value. This role is part of the Implementation team, focusing on helping Enterprise customers deploy and adopt IoT solutions for their fleet and industrial assets. The consultant will own the customer relationship from sales handover through successful deployment, working with various government organizations including K12 schools, departments of transportation, solid waste, public works, and fire departments. The role involves building customer relationships, facilitating system learning, and ensuring overall customer success. This position is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product. It requires exceptional customer-facing communication skills, the ability to quickly understand customer businesses, and comfort in explaining technology to both executives and day-to-day users. The role requires 10-20% travel within the US and is open to candidates residing in the US, with specific state and metro area exclusions.
Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end to end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
Nice To Haves
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving a large and complex customer base in B2B SaaS
- Thrives in an unstructured, fast-paced, and change-heavy environment
- PMP certification
Responsibilities
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to large-scale US Public Sector customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Benefits
- above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles)
- flexible, employee-led remote model
- professional development stipend
- comprehensive health plans
- parental leave plans
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What This Job Offers
Job Type
Full-time
Career Level
Senior
