Enterprise Hardware Service Delivery Manager

CACI•Chantilly, VA

1d•Hybrid

About The Position

CACI is looking for a Service Delivery Manager to support our Department of the Air Force (DAF) customer on the Enterprise IT as a Service (EITaaS) program. The Service Delivery Manager will implement and operate a managed service for the DAF to procure end user IT hardware including laptops, desktops, tablets, displays, peripherals, etc. The managed service will replace legacy procurement contracts with an IT Storefront offering multiple options for modern devices. The IT Storefront is a ServiceNow-based eCommerce system that has improved end user experience through intuitive interfaces and automated workflows. To deliver the managed service, the Service Delivery Manager will oversee multiple interdisciplinary teams. This role is hybrid and will require at least 2 days on site in Chantilly, VA.

Requirements

Experience leading matrixed organizations to bring enterprise scale commercial solutions (e.g. ITaaS, SaaS, PaaS) to the DoD.
15+ Years of relevant experience (bachelor’s degree in applicable field may be substituted for 5 years of experience).
Ability to work independently with little direction and management oversight.
Experience delivering solutions according to the Agile methodology.
Active Secret security clearance or ability to obtain.

Nice To Haves

Scrum Master or Scaled Agile Framework (SAFe) Certification
Experience leading ServiceNow development projects
Project Management Professional (PMP) certification
Experience using Microsoft Project to build detailed project schedules.

Responsibilities

Engage with senior EITaaS program leadership to understand the technical and business solution behind the enterprise hardware managed service.
Capture and report metrics on enterprise hardware operations, financials, risks and issues, etc.
Engage with a VAR that will have responsibilities for management of multiple OEMs, end user device analysis and selection, price change management, and supply chain management.
Manage a technical team that performs capability, security, and performance testing of end user IT devices.
Provide direction to and oversight of the team that develops, tests, deploys, and operates the IT Storefront.
Oversee projects from identification of requirements, analysis and design, development, end-user testing, deployment, and production support.
Establish strong partnerships with project sponsors, stakeholders, and project team.
Ensure adherence to the program’s Systems Engineering Life Cycle through all project phases.
Create and manage detailed project schedules to define and schedule all tasks and dependencies for successful project delivery.
Create and manage project artifacts and customer deliverables.
Identify and manage project risks and issues and implement mitigation strategies.
Ability to lead in a fast-moving environment to implement on time and on schedule.
Communicate effectively with a wide variety of technical and non-technical audiences.