Enterprise Growth Revenue Architect

Gong.io

4d•$65,800 - $94,500•Remote

About The Position

Enterprise Growth Revenue Architects at Gong are strategic partners to large companies with smaller Gong deployments but large upside opportunity. This role is focused on driving revenue transformation from Gong’s AI Operating System that leads to expansion of the Gong footprint. You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle. You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalize and expand the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion).

Requirements

4–8+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company.
Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
Excellent communication, negotiation, and presentation skills.
Data-driven mindset with a focus on delivering measurable outcomes.
Passion for driving customer outcomes and contributing to a high performing and accountable work culture
Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity.
Our top performers have a growth mindset and pride themselves in being coachable.
We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom.

Responsibilities

Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey