Enterprise Engineer Intermediate
Hennepin Healthcare•Minneapolis, MN
•Remote
About The Position
Under general supervision, provide exceptional support for HCMC applications throughout the systems life cycle and serve as a liaison with operational owners / customers. This full-time role will work days. This position will primarily work remotely, but local candidates are sought for on-site system upgrades.
Requirements
- Associates of Arts (AA) or Bachelor’s degree
- 3 years of relevant experience
- An approved equivalent combination of education and experience
- Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
- Critical thinking and problem-solving skills
- Demonstrated analytical, critical thinking, problem solving, and conflict resolution skills
- Ability to multi-task and prioritize tasks
- Ability to explain or demonstrate technology in a manner suited to the audience
- Understanding and ability to evaluate and modify configuration components (.ini/xml files)
- Ability to translate technical terminology and concepts to non-technical team members
- Ability to work in a team-oriented and collaborative environment
- Ability to review proprietary interface engine messages
Nice To Haves
- Healthcare industry experience
- Experience developing technical/systems design specifications and building system solutions
- Ability to provide customer focused service and communicate the value of proposed solutions
- Familiarity with Citrix published applications and how to maintain and support
Responsibilities
- Manage complete lifecycle for medium/large supported applications including implementations, maintenance, upgrades, and retirements
- Find and analyze various error logs (Windows/App/IIS/Firewall/etc.)
- Understand basic security best practice activities including Firewall rules on servers/workstations, password and credential management, TLS, and SSL
- Evaluate and modify configuration components (.ini/xml files)
- Learn all IS&T tools (ServiceNow, Outlook, etc.)
- Translate technical terminology and concepts to non-technical team members. Create documentation appropriate to the audience
- Provide first/2nd tier support and troubleshooting for functional/analytical/technical support tickets
- Work in a team-oriented and collaborative environment
- Review proprietary interface engine messages
- Understand basic HL7 message formatting and message evaluation (ADT/Orders/Results)
- Maintain and support Citrix published applications
- Provide regular and/or off hour on call support as scheduled
- Perform other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
