Enterprise Customer Success Manager

Guesty • USA, NY

7h • $90,000 - $100,000 • Onsite

About The Position

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are seeking a proactive Customer Success Manager in Americanos to join our team. In this role, you will partner closely with mid-market customers as a trusted advisor, playing a key role in driving customer satisfaction, long-term retention, and revenue growth. RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED

Requirements

• 5+ years of experience in Customer Success, Account Management, or related roles, preferably in enterprise SaaS
• Proven track record of managing high-value accounts and driving revenue growth
• Strong commercial acumen with experience in upselling and contract negotiations
• Excellent executive presence and communication skills
• Data-driven mindset with the ability to translate insights into action
• Experience working cross-functionally in a fast-paced environment

Nice To Haves

• Experience in hospitality and property management tech a plus

Responsibilities

• Serve as the primary point of contact for enterprise customers, building strong executive-level relationships and acting as a trusted advisor.
• Proactively manage account health, mitigate risks, and ensure consistent delivery of value to achieve high gross retention rates.
• Identify and execute on opportunities to expand account value through cross-sell, upsell, and increased product adoption.
• Partner with Business Program Managers to drive upsell and expansion opportunities, including renewals, contract expansions, and multi-year agreements.
• Develop and execute success plans that drive product usage, feature adoption, and measurable business outcomes.
• Conduct regular business reviews with stakeholders to align on goals, demonstrate ROI, and uncover growth opportunities.
• Monitor customer health signals and intervene early to prevent churn or contraction.
• Advocate for customer needs internally, influencing product, support, and go-to-market teams.
• Work closely with Sales, Product, Support, and Marketing to deliver a seamless customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed