Enterprise Customer Success Manager

Too Good To Go•Chicago, IL

75d•$95,000 - $115,000•Hybrid

About The Position

Too Good To Go is a social impact company working to reduce food waste. Its marketplace app connects businesses with consumers to sell surplus food at a discount, and the company also develops educational tools, business solutions, and legislative initiatives. The Enterprise Customer Success Manager will lead US partnerships and drive the success of strategic accounts. The role owns a portfolio of key account partners, building relationships with senior stakeholders and identifying data-driven opportunities to increase meals saved, grow account value, and expand product adoption. The manager oversees the full account lifecycle, from onboarding through ongoing optimization, and develops strategic account plans, leads Quarterly Business Reviews, and supports retention at both headquarters and store levels. Working with Sales, Store Operations, and Marketing, the manager helps ensure store coverage, supply quality, and a positive partner experience. The successful candidate will manage their portfolio independently, use data to guide recommendations and manage risks, and contribute to scalable team processes. The position calls for strong communication, solution selling, account strategy, project management, analytical ability, and comfort working through ambiguity. The role offers hybrid work and reports no specified reporting line.

Requirements

Previous experience in sales, customer success, business development, or account management, specifically selling to VP-level or more senior stakeholders.
Strong accountability and demonstrated ability to manage and meet key performance indicators.
Excellent communication skills, including the ability to listen, engage a room, and maintain attention.
Strong commercial acumen and appropriate assertiveness to move deals forward.
Proactive, solution-focused mindset with an emphasis on growth and curiosity.
Polished, detail-oriented, humble, and collaborative approach.
Ability to analyze raw data and produce performance reports and projections to identify trends, opportunities, and issues.
Enthusiasm for sustainability, food-waste reduction, and environmental issues.
Experience using sales CRM, project management, and analysis tools; examples listed include Salesforce, Ninja, Looker, and Asana.
High competency with Google Drive tools, including Sheets, Docs, and Decks.
Critical thinking, adaptability, time management, project management, organizational skills, effective documentation, and resource management.
Ability to manage ambiguity and multiple stages of launches across different regions.

Nice To Haves

Experience with value-based selling and/or the MEDDICC methodology.
Bachelor's degree in business, marketing, or a related field.
Industry experience in food, hospitality, media, or technology.

Responsibilities

Own customer health and success from launch through expansion, with a focus on optimizing meals saved.
Analyze store data to forecast meal savings, identify and communicate risks, and develop resolution strategies.
Provide consultative recommendations on food-saving practices.
Lead and present at regular client meetings, both in person and by video conference.
Oversee implementation of client programs and train new stores, working with store-level contacts and senior stakeholders.
Manage a portfolio autonomously, maintain strong partner relationships, and meet business KPIs.
Contribute to key account team scalability through documentation and process optimization.
Represent client needs within Too Good To Go and support the company's food-waste reduction mission.
Develop and execute strategic account plans, conduct performance reviews such as Quarterly Business Reviews, and support retention at headquarters and store levels.
Pitch the full product portfolio to introduce new categories and enhance partner engagement.
Collaborate with Sales, Store Operations, and Marketing to strengthen store coverage, supply quality, and the partner experience.
Use data, solution selling, and targeted upselling and cross-selling to influence decisions and expand partnerships.
Manage multiple launch stages across regions and meet monthly meals-saved milestones.

Benefits

Hybrid working from offices and home.
Extra parental leave and days off beyond local legislation, with the option to take an additional week of unpaid leave.
100% employer-paid employee health coverage options, including medical EPO, dental, and vision plans.
50% employer-paid health coverage options for family.
Additional days off for significant life events.
Regular social events, including summer and winter parties.
Coffee, snacks, and fully equipped kitchens.
Monthly free Surprise Bag.
Paid volunteer time through the Shareback volunteering programme.
Employee Resource Groups: Women in the Workplace, P.R.I.D.E., People of Colour, and Functionally Diverse.
Personal and professional development opportunities.
Inclusive, values-driven company culture.