Enterprise Customer Success Manager

Revver • Lehi, UT

10d • Hybrid

About The Position

Revver helps businesses of any size increase profitability and productivity by automating document-dependent work with our award-winning software platform. We drive measurable outcomes — faster cycle times, stronger security & compliance, and reclaimed capacity so teams can focus on high-value, human work. Revver is an AI optimized growth company: we pair a proven product and go-to-market motion with a fast-moving AI roadmap that’s unlocking new automation, insight, and scale for customers.

Requirements

• 3–5 years in customer success, account management, or a related role (SaaS environment strongly preferred).
• Proven track record of driving adoption, renewals, and measurable customer outcomes.
• Excellent written and verbal communication; able to present to both technical and business stakeholders.
• Strong project management: able to coordinate multi-stakeholder implementations and deliver on time.
• Data-informed: comfortable with dashboards, KPIs, and using data to make decisions.
• Customer-first mindset with a bias for action and continuous improvement.
• Technically fluent and comfortable collaborating with product and engineering teams.
• Systems & integrations: Familiarity with APIs, webhooks, SSO, and common SaaS integration patterns.
• CRM & tooling: Hands-on experience with Salesforce (preferred) or other CRMs, Intercom/Support tooling, and customer success platforms.
• AI product knowledge: Practical understanding of AI/LLM capabilities and limitations (prompt hygiene), safe deployment considerations, and how AI features translate to customer value.
• Security & compliance literacy: Able to discuss data privacy, access controls, and governance requirements with customers.

Nice To Haves

• Bachelor’s degree in business or a related field preferred but not required — we value demonstrated impact and outcomes over credentials.
• Experience with document automation or workflow platforms.
• Prior success selling or expanding into enterprise accounts.
• Experience running training or enablement webinars.
• Based in Utah / willing to work with the Team in the Lehi office (preferred, not required).

Responsibilities

• Onboard & implement. Kick off onboarding and actively participate in go-live plans so that customers adopt Revver quickly and successfully. Coordinate technical resources, stakeholders, and timelines.
• Drive adoption & value. Establish success plans and KPIs, run regular business reviews, and surface opportunities to increase product usage and ROI.
• Be the customer’s advocate. Represent customer needs internally — prioritizing product enhancements, integrations, and AI improvements that increase value and reduce friction.
• Manage escalations & support. Triage issues, coordinate engineering/product support, and ensure timely, high-quality resolutions.
• Enable customers on AI features. Help customers understand and adopt AI capabilities (safely and effectively), set expectations, and track outcomes.
• Grow accounts. Identify and qualify expansion and upsell opportunities by demonstrating tangible value and use cases.
• Maintain operational excellence. Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk.
• Scale success. Build playbooks, reusable adoption/expansion templates, training programs, and automation to make CS motion repeatable.

Benefits

• 10 paid holidays.
• Flexible PTO policy.
• Parental leave.
• Competitive salary (dependent on experience) + potential for bonus/commission on renewals/expansion.
• Medical, dental, vision, 401(k) with match, life insurance, and more.
• Opportunities to make a real impact and grow your career.
• Top-notch work-life balance and company culture.
• HSA (with match)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree