Enterprise Customer Success Manager

Canva•Austin, TX

42d•Hybrid

About The Position

The mission of the Enterprise Customer Success Manager is to nurture and grow the relationships with our enterprise Canva Enterprise accounts. You will help Canva develop the company’s Enterprise sales and success approach and implement best practices for building a world-class sales organization. As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy. Account growth: work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand. Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings.

Requirements

Proven track record exceeding quota
3+ years of enterprise-level post sales experience in B2B SaaS
Ability to think strategically and outside the box to not only renew customers, but look for growth opportunities
Ability to tell a story through data and analytics to support conversations and influence decision-making
Communicate passionately, collaborate, and rally others
Willingness to learn and adapt, as well as dream big
Develop rapport and credibility internally and externally
Biased towards action and resourceful
Willing to question assumptions with the desire to constantly improve

Responsibilities

Extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
Understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand.
Create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider.
Work closely with cross-functional teams to identify product improvements, and ensure that our clients are up-to-date on the latest features and offerings.