Enterprise Customer Success Manager

Handshake•Remote, Remote

6d•$140,000 - $175,000•Hybrid

About The Position

Handshake is hiring an Enterprise Customer Success Manager to partner with enterprise employer clients and help them achieve their hiring goals. Reporting to the Senior Manager of Enterprise Customer Success, this role drives adoption across recruiting teams and ensures customers realize value from Handshake’s product. The manager serves as a strategic partner and long-term point of contact, building relationships with senior stakeholders, aligning on business objectives, and establishing workflows and processes tailored to each employer’s needs. The position calls for someone who can build trust quickly, move effectively between strategic and tactical work, and manage projects effectively. The role is remote-friendly. Candidates within commuting distance of the San Francisco or New York City office are expected to work onsite three days per week. Travel is required as needed for customer engagements.

Requirements

4–6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high-growth B2B SaaS, AI, or technology company.
Ability to develop relationships with senior customer stakeholders and deeply understand their business goals, objectives, and needs.
Ability to provide expert consultation and training on early talent, Handshake best practices, and workflows.
Ability to translate external stakeholders’ business needs into Handshake solutions.
Ability to use data to inform decisions and refine early talent recruiting ROI strategies.
Willingness to travel as needed for customer engagements.

Nice To Haves

Comfort facilitating meetings and delivering product training to external customers.
Strong collaborative spirit.
Strong technical aptitude.
Ability to develop process improvements that create team efficiencies.

Responsibilities

Build and nurture relationships with senior stakeholders at employer customers.
Understand customers’ business goals, objectives, and needs.
Align Handshake’s solutions with employers’ business needs and hiring goals.
Drive adoption across recruiting teams and help customers realize value from the Handshake product.
Provide consultation and training on early talent recruiting, Handshake best practices, and workflows.
Establish workflows and processes tailored to each employer’s needs.
Use data to guide decisions and refine early talent recruiting ROI strategies.
Collaborate with cross-functional teams, including Sales, Success, Account Management, Support, Education/University Partnerships, Marketing, Insights, Product, User Research, Enablement, and RevOps.
Travel as needed for customer engagements.