Enterprise Customer Success Manager
About The Position
We're hiring a Customer Success Manager to serve as a strategic partner to a portfolio of high-value customers. This is a technical, customer-facing role focused on driving adoption, ensuring long-term success, and identifying expansion opportunities through proactive engagement and deep understanding of our developer-focused product. You'll build strong relationships with a smaller set of customers, acting as their trusted advisor and internal advocate. This is a high-impact role where you’ll guide technical onboarding, shape how customers use our platform, and work cross-functionally to drive product improvements and customer growth.
Requirements
- Experience in customer-facing technical roles in a B2B SaaS environment
- Ability to communicate complex technical concepts clearly and effectively
- Hands-on experience with developer tools, APIs, or technical documentation
- Familiarity with web technologies (HTML, CSS, JavaScript) and Git workflows
- Strong analytical skills to interpret customer usage data and recommend solutions
- Ability to manage multiple projects and stakeholders with precision and empathy
Nice To Haves
- 3+ years in Customer Success or Technical Account Management
- Background in developer tooling, API products, or technical documentation
Responsibilities
- Own the post-sales customer relationship for a portfolio of high-value accounts
- Lead onboarding and implementation tailored to each customer’s technical environment
- Serve as a technical advisor to help customers integrate, configure, and maximize our platform
- Monitor account health, proactively address risks, and identify upsell opportunities
- Work closely with product and engineering to relay feedback and influence the roadmap
- Deliver regular business reviews, roadmap updates, and success planning sessions
- Create tailored resources and success plans based on each customer’s goals and use cases
- Act as a bridge between sales, support, product, and leadership to ensure customer outcomes are met
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
