Enterprise Customer Success Manager

Sigma Computing•New York, NY

5d•Onsite

About The Position

Sigma Computing is seeking a Customer Success Manager with a deep understanding of analytics and business intelligence to join their team. This role is crucial for ensuring customers maximize the value derived from the Sigma Computing platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. The position involves building strong relationships with decision-makers, guiding customers in optimizing their use of the platform, developing strategies for NDR growth (upselling, cross-selling, churn reduction), acting as a customer advocate to the product team, creating success plans aligned with customer goals, and delivering educational initiatives like training sessions, webinars, and workshops.

Requirements

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
ETL experience
Experience implementing production business intelligence solutions
Startup experience

Responsibilities

Build and maintain strong relationships with decision-makers and influencers within the customer base, with a focus on high-value accounts.
Guide customers in optimizing their use of Sigma Computing's platform, helping them understand their data and gain actionable insights.
Develop and implement strategies aimed at maximizing NDR, including identifying opportunities for upselling and cross-selling, and reducing churn through proactive engagement and solution-oriented support.
Serve as the bridge between customers and the product team, advocating for features, enhancements, and integrations.
Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.