Enterprise Customer Success Manager

Audyence • Austin, TX

3d • Onsite

About The Position

This is Audyence's first dedicated Customer Success Manager. The role is proactive by design. You own the enterprise relationship from contract signature onward, through onboarding and everything that follows, and you set the rhythm of it: the cadence calls that reaffirm value, the performance data you review on your own initiative, the conversation that starts because you noticed something rather than because a customer complained. You own retention. You support and heavily influence renewals, and you are a key influencer of expansion and advocacy, working alongside the sellers who own the commercial close. You report to the VP of Customer Experience and work alongside an Implementation and Support Manager who owns technical execution. Audyence is embedding AI at the core of how we build our teams, with an agentic layer designed to maximize what every person here can do, so this role is built for someone who already works that way and wants to go further.

Requirements

• 6+ years in B2B customer success, account management or a comparable client-facing role.
• At least 3 years owning enterprise relationships, ideally with advertisers, agencies or similarly sophisticated buyers.
• Demonstrated AI fluency in day-to-day work, including redesigning real work around AI tools and willingness to adapt.
• Track record of driving retention and expansion through demonstrated value rather than commercial negotiation.
• Comfort in an operating model where sales owns the close.
• Fluency in B2B demand generation: lead generation programs, target account lists, intent data, audience and persona targeting, lead quality and delivery pacing.
• Understanding of what makes a campaign feasible and what makes it stall.
• Ability to build and defend a value narrative in the customer's own economic terms.
• Comfort with ambiguous accounts and imperfect data.
• Judgment to turn a partial picture into a recommendation a customer can act on.
• Willingness to work inside a function that is being built.

Nice To Haves

• Ad tech, martech, a demand generation marketplace or another two-sided marketplace business.
• Experience as an early or founding customer success hire, or otherwise standing up a function from zero.
• Experience with agencies as well as direct brands, including the handover friction when an agency of record changes.
• Experience building or operating a customer health index, and a point of view on what belongs in one.
• Experience running a segmented engagement cadence across a book of accounts of different sizes.

Responsibilities

• Build the system rather than be the system; shape the customer success function.
• Work with AI and redesign real work around it, adapting to the evolving landscape.
• Be proactive by instinct, using data to identify performance trends and take action.
• Make value visible by demonstrating value out loud and repeatedly.
• Own retention by maintaining a deliberate cadence, staying curious, and actively driving adoption and retention.
• Make your champion look good by being generous with credit and preparing the customer to carry the story.
• Look for the next opportunity by being commercially aware and identifying expansion opportunities.
• Build and defend a value narrative in the customer's own economic terms.
• Teach someone else to carry that narrative into a room you are not in.
• Handle ambiguous accounts and imperfect data, using judgment to make recommendations.
• Work inside a function that is being built rather than one that is being maintained.

Benefits

• Competitive salary & performance-based bonus
• Equity in a fast-growing company
• Medical, Dental, Vision for employees and family
• 401k
• Monthly Stipends for: Health & Wellness, Home Internet, Cell phone, Child/Pet Care
• Commuter perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed