Enterprise Customer Success Manager

Auditoria.AI • Santa Clara, CA

1d • Remote

About The Position

As an Enterprise Customer Success Manager, you will be the primary post-sales strategic partner for our largest, most complex clients. You are not just managing a relationship; you are empowering clients on their "Agentic Enterprise" journey, driving deep adoption, ensuring tangible AI-driven outcomes (ROI), and turning customers into champions. You will guide clients from implementation through the continuous optimization of their AI Agents in the Office of the CFO.

Requirements

• 5+ years of experience in Enterprise CSM, Consulting, or Account Management, specifically within B2B SaaS, AI/LLMs, or Automation tools.
• A strong understanding of accounting and financial operations in the Office of the CFO and financial applications.
• Familiarity with AI concepts (LLMs, RAG), API integrations, and ability to develop Auditoria product proficiency.
• Skilled in using data to tell a story about ROI, adoption, and agent performance.
• Experience managing organizational change and driving adoption of new technology in complex, traditional organizations.
• Exceptional presentation skills, with experience presenting to C-level executives.
• For innovation and helping customers succeed in a fast-paced, dynamic, start-up environment.
• Must be authorized to work in the United States without employer sponsorship, as we are unable to sponsor or transfer visas for this position.
• Remote candidates in the United States will be considered.

Responsibilities

• Act as a strategic advisor to senior executives (CFO, VPs of Finance, Controllers) to align our AI Agent capabilities with their business goals, mapping technical ROI to strategic business outcomes.
• Monitor agent performance telemetry and success rates to proactively identify and address friction points. Use data-driven insights to recommend optimization strategies, improving agent accuracy and workflow efficiency. Drive adoption of new features and platform capabilities.
• Build trusted relationships with key customer stakeholders to drive advocacy, referenceability, and participation in marketing, sales, and retention initiatives (case studies, testimonials, webinars, reference calls, etc.).
• Act as the "voice of the customer" by partnering closely with Sales, Product, Marketing, Professional Services, Engineering, and Support to influence the product roadmap and deliver a seamless customer experience.
• Own retention (GRR) and identify expansion revenue by identifying new use cases for AI Agent deployment across the Office of the CFO.
• Partner with IT/Security stakeholders to ensure AI deployments meet strict corporate governance, compliance, and auditing standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed