Enterprise Customer Success Manager - Boston
About The Position
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English
Responsibilities
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the on-boarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs)
- Employee stock purchase plan (ESPP)
- Continuous professional development
- Product training
- Career pathing
- An inclusive company culture
- Able to join our Community Guilds and Inclusion Talks
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
