Enterprise Customer Success Manager

Mentimeter•Toronto, ON

37d•$116,000 - $160,000•Hybrid

About The Position

Mentimeter is an engagement tool that transforms presentations into conversations through real-time interactivity and clear visualizations, aiming to make participation, engagement, and productivity more effective. The company believes in achieving the best results through collaboration and a curious mindset. As an Enterprise Customer Success Manager within Strategic Accounts, you will be responsible for ensuring measurable business impact and long-term value realization for a focused portfolio of enterprise customers. These customers are complex, high-value partnerships operating across multiple business units, regions, and stakeholder layers, requiring executive alignment, structured account strategy, and proactive commercial leadership. You will operate as a strategic partner, ensuring Mentimeter is embedded in key workflows, aligned with business priorities, and recognized as a critical capability. While the Account Manager handles the commercial relationship, you will own the strategic and operational value realization that drives retention and expansion readiness.

Requirements

8+ years of experience in Enterprise SaaS Customer Success, strategic advisory, or equivalent enterprise-facing role
Proven track record managing complex, multi-stakeholder international accounts
Demonstrated success driving measurable business impact and long-term value realization within large organizations
Strong executive presence with experience confidently engaging and advising senior stakeholders such as Managing Directors, VP-level, and functional leaders
High business acumen and analytical thinking
Structured and disciplined approach to success planning, stakeholder mapping, and long-term account development
Professional-level English
Excellent communication skills

Responsibilities

Drive measurable business impact by aligning Mentimeter usage to clearly defined customer outcomes, strategic priorities, and executive-level KPIs
Develop and maintain structured success plans for every account, grounded in how the customer measures success internally, including business metrics, adoption benchmarks, and organizational objectives
Lead executive-level conversations with senior stakeholders, including Managing Directors and functional leaders, confidently articulating value in business language and advising on best practices within communication, learning, and engagement
Demonstrate strong situational awareness and cognitive agility in high-level meetings, quickly processing new information, adapting messaging in real time, and guiding discussions toward meaningful outcomes
Act as a trusted advisor by constructively challenging customers when appropriate, offering perspective and recommendations that elevate their use of Mentimeter and strengthen the partnership
Demonstrate thought leadership in communication and facilitation by leading executive workshops, contributing to customer events, and confidently representing Mentimeter to inspire senior stakeholders
Build trusted, multi-threaded relationships across departments and regions, ensuring Mentimeter is embedded in key workflows and strategic initiatives
Proactively identify operational and stakeholder risk signals before they become commercial issues, and drive mitigation plans in close collaboration with the Strategic Account Manager
Drive cross-departmental adoption and use case expansion by deeply understanding customer workflows, processes, and internal structures
Leverage strong customer relationships to generate advocacy, strategic referrals, testimonials, and executive alignment that support long-term commercial growth
Collaborate closely with the Strategic Account Manager to align value realization strategy with commercial objectives and long-term account plans