Enterprise Customer Success Manager

Raspberry AI • New York, NY

5d • $150,000 - $200,000 • Hybrid

About The Position

Raspberry AI is hiring an Enterprise Customer Success Manager to own and grow strategic relationships with $1B+ retailers and global consumer brands. The role guides customers from early AI adoption to sustained value by helping design teams and executives transform workflows, building executive-level business cases, and expanding Raspberry AI’s presence in key accounts. It is a high-visibility, high-ownership position at the intersection of customer success, change management, and creative industry expertise, partnering with VP- and C-suite stakeholders to drive measurable outcomes.

The position is based in New York City, with one day per week in the Dumbo, Brooklyn office and periodic travel to customer sites and industry events. The role works cross-functionally with Product, Engineering, Marketing, and Account Executives. The stated base salary is $150,000–$160,000 annually, with a 25% variable component and approximately $200,000 in total on-target earnings for the right candidate.

Requirements

• 3–5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company.
• Demonstrated success growing and retaining accounts at $1B+ retailers or global consumer brands.
• Direct experience working with VP- and C-suite stakeholders and understanding how large brands make decisions.
• Experience driving AI or enterprise software adoption in complex, matrixed organizations, including building champions and navigating change resistance.
• Strong commercial instincts, including comfort owning retention and expansion targets and articulating ROI to both CFOs and Creative Directors.
• Polished, concise, credible executive-level communication skills.
• Based in New York City and able to work in the Dumbo, Brooklyn office one day per week.

Nice To Haves

• Background in fashion, apparel, luxury, or the broader creative/design industry, with understanding of design teams’ tools, pressures, and workflows.
• Experience with generative AI tools, creative technology platforms, or AI workflow enablement.
• Familiarity with PLM, DAM, or retail technology ecosystems such as Centric, Bynder, or Contentful.
• Experience working with global brand portfolios or multi-brand holding companies.

Responsibilities

• Own strategic enterprise accounts, serving as the primary relationship owner from post-sale through expansion and renewal.
• Build and execute account plans with adoption milestones, executive engagement cadences, and measurable ROI frameworks.
• Drive AI adoption across complex, matrixed organizations, navigating business units, stakeholder layers, and change-management challenges.
• Lead executive business reviews with VP- and C-suite audiences, translating usage data and workflow metrics into business narratives.
• Identify and close expansion opportunities in partnership with the Account Executive team.
• Monitor account health, surface churn risks early, and own their resolution with urgency.
• Advise customers as a domain expert on AI-assisted creative workflows and integrating Raspberry into design, merchandising, and go-to-market processes.
• Partner with Product, Engineering, and Marketing to share customer insights that inform the roadmap.
• Represent Raspberry at customer sites and industry events; periodic travel is required.

Benefits

• Competitive salary and equity options.
• Unlimited PTO.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Annual discretionary professional development stipend.
• Annual company offsite.
• Opportunity to work on cutting-edge AI technology with a high-impact team.
• Opportunity to contribute to a rapidly growing company with significant growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed