Enterprise Core Customer Success Manager
About The Position
Samsara’s Enterprise Core Customer Success Managers partner with top customers after implementation to understand their fleets and challenges, recommend ways to tailor Samsara’s platform to their needs, and build long-term customer relationships. The role works cross-functionally with Sales, Support, Sales Engineering, and Product, helping customers use Samsara’s IoT platform to improve the safety, efficiency, and sustainability of their operations. This is a remote role for candidates residing in the United States, excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. The position requires up to 25% travel.
Requirements
- At least 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting or working with technical products.
- Strong priority management and emotional intelligence.
- Strong problem-solving skills and a solutions-oriented approach.
- Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and everyday software users.
- Initiative, a willingness to go above and beyond, and the ability to thrive in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when addressing customer issues.
- Bachelor’s degree from a four-year institution.
- Willingness to travel up to 25%.
Nice To Haves
- Enterprise SaaS experience.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Strong bias for action, ability to think big, and insistence on high standards.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Responsibilities
- Help customers increase the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform.
- Create joint success plans with customers that define objectives, metrics, and timelines, and remove barriers to achieving business value.
- Lead executive business reviews with customer decision-makers and Samsara executive leadership to review results and align on future goals.
- Conduct customer workshops to understand current operations and recommend workflow changes that help customers get the most from Samsara products.
- Develop a deep understanding of the Samsara platform and explain its capabilities to businesses across a range of industries.
- Mentor members of the Customer Success and Support teams.
- Champion and model Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
Benefits
- Professional development stipend.
- Comprehensive health plans.
- Parental leave plans.
- Flexible, employee-led remote work model.
- Compensation includes base salary, performance-based bonus or variable pay, and equity for eligible roles.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
