Enterprise Communications Assistant

Northwell • Village of Sleepy Hollow, NY

7h • $39,290 - $59,800

About The Position

Performs communication-related activities and various routine clerical duties.

Requirements

• High School Diploma or equivalent, required.
• 0-1 years of relevant experience, required.
• Ability to communicate in English, learn the console and related duties.

Nice To Haves

• Phone experience, preferred.

Responsibilities

• Operates telephone console.
• Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
• Places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities.
• Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy.
• Calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner.
• Logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls the appropriate office when one of the alarms in the office sounds.
• Disseminates patient contact information.
• Gives out telephone numbers and room numbers, as required.
• Expedites calls.
• Uses MED-HELP to access patients.
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to ongoing matters.
• Assists in implementing communications projects and strategies.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.
• Duties not mentioned here, but considered related are not essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED