Enterprise Clinical Imaging Analyst II
About The Position
Responsible for enterprise implementation, maintenance, and end-user hardware and software support services for clinical departments such as Radiology, Cardiology, Neurology, Sleep and EMU. Interacts with other Information Technology groups, as well as clinical departments and physicians, in order to provide service for requests, projects and trouble calls. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
Requirements
- Demonstrated understanding of PACS workflow and experience directly supporting computer hardware and software, implementation and support.
- Exhibits strong communication, organizational, and customer service skills.
- Demonstrated understanding of supporting a large number of devices in a complex and diverse environment.
- Ability to work closely with other technical resources to analyze, maintains, and administers enterprise systems and solutions.
- Demonstrated ability to work successfully in the highly specialized field of systems software and to master the understanding of complex computer hardware and software.
- Full technical knowledge of all phases of software analysis and programs.
- Advanced ability to take initiative and exercise independent, judgment occasionally to resolve problems.
- Must provide own transportation.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Nice To Haves
- Bachelor's Degree Biomedical Engineering
- Bachelor's Degree Computer sciences
- Technical Degree or Diploma
Responsibilities
- Provides support to internal and external customers on site, by phone or by screen sharing to analyze reported incidents or requests resulting in a successful repair.
- Provides maintenance of new existing hardware and software through established maintenance procedures.
- Assists in monitoring the Imaging Team Help Desk queue.
- Participates in project planning, analysis, kick off and implementation.
- Assists in developing and maintaining proper departmental documentation.
- Participates in research and development of new hardware and software solutions.
Benefits
- The company strives to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others.
- MLH Mission, Vision and Values
- Recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
