Enterprise Client Success Manager

MyOutDesk•Sacramento, CA

4d•Onsite

About The Position

Serve Our Top Enterprise Accounts. Drive Growth. Build Executive Partnerships. Are you ready to lead best in class relationships with some of the most valuable clients in the business? As an Enterprise Client Success Manager at MyOutDesk, you'll step into a highly strategic, client-facing role where your ability to build trust and drive results directly shapes the success of our key accounts. You'll work side-by-side with executive stakeholders, acting as a trusted advisor who shapes long-term strategy, drives operational excellence, and unlocks multi-year revenue growth. You'll champion the customer's perspective internally while spotting expansion opportunities that create measurable impact. If you thrive in executive-level conversations, have experience in navigating complex business challenges, and have a track record of growing enterprise accounts, this is your next move. The Impact You'll Make: Our Enterprise Client Success Managers are responsible for serving, managing and growing relationships with MyOutDesk's their assigned key clients. You'll partner with business line and department managers, as well as C-suite executives, influence business decisions, and create long-term partnerships that drive retention, expansion, and sustainable growth. This is more than account management; this is a strategic leadership role focused on delivering exceptional client outcomes, uncovering growth opportunities, and becoming a trusted advisor to global organizations.

Requirements

7+ years of Enterprise Account Management, Client Success Management, Key Account Management, in a services based industry
Proven success growing existing enterprise accounts while maintaining exceptional client retention
Experience managing long account management cycles and complex enterprise relationships
Strong executive presence with outstanding verbal, written, and presentation skills
Experience leading Quarterly Business Reviews (QBRs)
Strategic consulting experience with executive stakeholders
Experience managing multiple decision-makers across large organizations
Strong business acumen with the ability to influence executive-level conversations
Salesforce CRM experience (or comparable CRM platform)
Exceptional organization, prioritization, and time management skills

Nice To Haves

Business Process Outsourcing (BPO)
Staffing & Full Cycle Recruiting
Workforce Solutions
Professional Services
Managed Services
Service-based solution sales
Human capital or talent solutions
Candidates from fast-growing, mid-sized organizations who know how to build relationships, solve problems creatively, and drive results without relying on large support teams are highly encouraged to apply.

Responsibilities

Serve as the primary strategic advisor for a portfolio of Key Accounts.
Build trusted relationships with line and department managers, C-suite executives and senior decision-makers.
Lead Quarterly Business Reviews (QBRs).
Deliver executive presentations focused on business outcomes and growth opportunities.
Multi-thread relationships across multiple departments and stakeholders.
Develop annual strategic account plans and multi-year growth roadmaps.
Identify account expansion opportunities across existing enterprise customers.
Drive revenue growth through consultative business conversations.
Partner with key stakeholders on expansion initiatives.
Build long-term account strategies that maximize customer lifetime value.
Ensure exceptional client satisfaction across your portfolio.
Maintain outstanding client retention while growing existing business.
Lead complex issue resolution with urgency and professionalism.
Proactively identify risks before they impact the client experience.
Create ongoing experiences that turn clients into loyal advocates and referral partners.