Enterprise Change Mangement Leader

Elevance Health•Indianapolis, IN

9d•Hybrid

About The Position

The Enterprise Change Management Leader drives and supports change management aligned with complex transformational business initiatives with various stakeholders’ enterprise-wide. Responsible for embedding user adoption through change management practices into transformation business strategies to achieve the desired business outcomes.

Requirements

Requires a BA/BS in Organizational Development or business-related field and minimum of 7 years relevant professional-level change management, organization development or business transformation experience, including minimum of 3 years project leadership experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Significant experience in change management with experience working in project delivery, understanding the balance required to deliver change management within speed constraints and competing priorities strongly preferred.
Strong communication, executive presence and presentation skills, with the ability to independently lead and influence others across the organization strongly preferred.
Aptitude for understanding and leveraging technology preferred.
Demonstrated experience successfully leading enterprise transformation initiatives and/or change management within transformation offices strongly preferred.
Practitioners who apply data-based methods to strategy and execution strongly preferred.
Strong digital fluency including application of emerging technology to change practices, including data and reporting, AI tools and automation strongly preferred.
Candidates with ability to navigate complex, nuanced environments and make quick, meaningful impact strongly preferred.
Experience leading cross-functional peer teams and/or managing client relationships preferred.
Master’s degree in Marketing, Communications, Industrial/Organizational Psychology, Organizational Development, Business Administration or a relate discipline preferred.

Responsibilities

Actively leading, directing, coordinating and providing visibility into engagement, communications, and training efforts for enterprise transformation initiatives.
Creates and executes change management strategies, developing change that maximizes stakeholder change readiness and adoption of strategies to support delivering identified project benefits.
Executes strategic interventions to support clarity, understanding, alignment, and sustainment of programmatic changes.
Applies structured change management methodology to facilitate change and promote adoption of the change; knows how to modify this methodology for appropriate stakeholders.
Prepares for change by assessing the magnitude and risk of change with the organization’s change readiness.
Identifies pitfalls and potential points of challenge or change aversion.
Conducts thorough methodological investigations to identify key internal and external stakeholders impacted by the change and determines appropriate timing of that change.
Conducts an environment scan to identify potential challenges for stakeholders, such as skills gaps, reputational risks, trust gaps or uncertainties, to foster a positive acceptance of change.
Modifies change management plans to accommodate the needs of the various impacted stakeholder groups.
Creates engagement and communications strategies / plans to ensure all stakeholders are fully aware of impending changes.
Works with appropriate departments to create coaching plans for enterprise leaders and associates and other key stakeholders.
Conducts an impact assessment for stakeholders affected by the change items.
Regularly reviews and assesses potential change fatigue across all stakeholders and provides recommendations to address.
Performs quantitative and qualitative assessment of change success and change adoption.
Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
Works collaboratively with Communications/PR, Associate Experience & Listening, Human Resources, Legal, Public Affairs and Compliance and Enterprise Transformation leaders at all levels to ensure integration and alignment of business plans.
Councils project teams, business partners and others in the organization in change management practices to increase effectiveness in driving sustainable change.
Mentor emerging change management talent across enterprise and team.