Enterprise Change Management – Digital Enablement Lead

Northern Trust

1d • Hybrid

About The Position

Enterprise Change Management – Digital Enablement Lead ensures that ServiceNow Strategic Portfolio Management (SPM) platform is effectively implemented in alignment with enterprise governance framework. This role provides structured user support, ensuring the platform upholds governance standards, and drives enhancements based on business needs and feedback. This role supports consistent execution, transparency, and data integrity across the portfolio through effective use of the SPM platform.

Requirements

• 8+ years of experience in product delivery, business systems, or digital enablement, preferably within financial services
• Hands-on expertise with ServiceNow SPM or similar platforms
• Demonstrated leadership driving platform adoption, user enablement, and stakeholder collaboration
• Proficient project management skills with an understanding of governance standards and delivery coordination
• Strong capabilities in requirements gathering, reporting discipline, and ensuring alignment with governance standards

Responsibilities

• Manage the intake, prioritization, and delivery of SPM requests, ensuring alignment with governance processes
• Oversee backlog readiness, including defining acceptance criteria, managing dependencies, and ensuring timely releases in collaboration with platform teams
• Provide ongoing user support, including guidance, training, and issue resolution to drive consistent adoption and effective use of the platform
• Ensure SPM reporting and dashboards are delivered in line with governance reporting requirements, providing accurate and actionable insights to leadership
• Collect and analyze user feedback, lessons learned, and operational data to identify areas for improvement in SPM workflows, reporting and user experience
• Propose and prioritize SPM enhancements in collaboration with governance, ensuring all modifications align with control standards and business objectives
• Maintain strict governance alignment by ensuring SPM configurations and processes adhere to compliance, risk management, and audit requirements
• Partner with governance and cross-functional stakeholders to ensure the SPM platform evolves in line with organizational needs while maintaining governance integrity

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees