Enterprise Billing Success Manager (B2B SaaS)

Prompt

63d•Hybrid

About The Position

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Enterprise Billing Success Manager (BSM) who will serve as a Prompt billing expert to customers via our support channel, during customer onboarding, and will be an integral part of our BSM team. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 81 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Our expectation of the role is that you will become an expert on the Prompt platform in order to provide support and process implementation to the enterprise billing clientele who use Prompt. You will work with both third-party billing organizations who provide billing services for Prompt clients as well as in-house billing teams. You play an essential role in driving the overall success of our clients by helping teams implement best practices and find creative solutions to meet their unique needs. You will take on challenges as needed meeting with clients of all sizes where escalated issues arise, reporting or accounting expertise is required, or various other needs surface.

Requirements

Bachelor’s degree in Finance, Accounting, or Business, OR a professional certification (CPA, CFA, or similar); relevant experience may be considered as a substitute.
Must have 5+ years in the medical billing industry, PT/OT/SLP experience is strongly desired
Must have experience working in or with enterprise sized RCM companies with 100 or more therapists preferably in a success role or RCM leadership role
2-3 years minimum of RCM leadership experience
Must have a solid understanding of fundamental accounting concepts
Strong technical skills
Highly Proficient in MS Excel
Understanding and learning software is a passion of yours
Possess strong written and verbal communication skills
Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
Prepared to grow quickly into your role and take on greater responsibilities as needed
Able to work independently with minimal direction and oversight

Responsibilities

Onboard enterprise billing teams to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
Assist sales as needed on the sales cycle for enterprise prospects
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to enterprise teams, and teams of other sizes as needs arise
Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and understanding of Excel and data analysis functions
Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays.
Build relationships with enterprise billing teams
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Provide guidance and expertise to billing success managers and interdepartmental partners