ICF Incorporated, LLC: Enterprise Atlassian Administrator– Reston, VA

ICF•Reston, VA

3d•Remote

About The Position

ICF Incorporated, LLC is seeking an Enterprise Atlassian Administrator to lead the architecture and administration of ICF’s Atlassian Enterprise Cloud environment. This role involves providing technical expertise for multiple business-critical instances of Jira, Confluence, Access, and various plugin applications. The administrator will assess business needs for consolidation, develop and support integrations with other applications, and manage licensing and renewals. The position also requires defining and enforcing Atlassian governance processes, establishing best practices, and configuring/maintaining Jira projects, workflows, and permissions. Additionally, the role involves administering Atlassian Access for account management and SSO, guiding stakeholders on Jira automation, maintaining Atlassian Analytics data sources, and providing end-user training and support. Troubleshooting access and performance issues, and providing support for Azure DevOps and Mural are also key responsibilities. This is a 100% remote position within the U.S.

Requirements

Bachelor’s degree or foreign equivalent degree in Computer Science, Information Technology or related technical field followed by 5 years of progressively responsible experience administering large deployments of Atlassian Jira and Confluence.
2 years of experience in Atlassian Cloud architecture, including scalability, security, and integrations.
2 years of Atlassian Governance Model experience.
5 years of Confluence space administration and Jira project and workflow administration.
2 years of experience using/extending Atlassian REST API services.
2 years of experience with Azure DevOps & Mural.

Responsibilities

Lead the architecture and administration of ICF’s Atlassian Enterprise Cloud environment.
Provide technical expertise administering multiple business critical instances of Jira, Confluence, Access, and various plugin applications in the Atlassian Enterprise cloud.
Assess business needs and make decisions on consolidation of Jira and Confluence instances under ICF enterprise environment.
Develop and support Jira integrations with other applications like ServiceNow, GitHub and Azure DevOps.
Proficient in third party add-on research & evaluation, defining security & governance and installation, administration of defined apps.
Conduct recurring governance meetings to review proposed global changes, plugin requests and proposed governance process.
Manage Atlassian and third-party applications licensing, generate reports to assist with monthly cost recovery and annual renewals.
Define Atlassian governance processes and made sure those are followed through.
Establish and promote best practices for the usage of Atlassian tools.
Configure and maintain JIRA projects, project workflows, screen schemes, notification schemes, project and portfolio settings, custom fields and reports.
Atlassian permissions management which entails create and manage users, groups, roles, and permissions.
Administer Atlassian Access for account management, SSO, internal/external users.
Guide stakeholders and create Jira automation rules based on business requirements.
Create and maintain data sources for Atlassian Analytics and associated dashboards.
Maintain a customer service-driven mindset and cultivate collaboration and strong relationships with other teams.
Provide end user training and help them refine their business processes.
Troubleshoot access and/or performance issues, engaging Atlassian and/or app vendor support when necessary.
Provide Azure DevOps user support which includes creating and maintaining projects in Azure DevOps, managing user access across multiple DevOps organizations.
Provide Mural support, administer and maintain Mural workspaces, managing user access, including the creation and governance of company-wide templates.