Enterprise Architect, Order Management

Indotronix International Corporation•San Francisco, CA

About The Position

We are seeking a senior Enterprise Architect to support critical Order Management System (OMS) initiatives across a large-scale omni-channel commerce ecosystem. This role sits at the intersection of commerce architecture, AI-enabled platforms, and customer experience, shaping how orders flow from cart to checkout to fulfillment and warehouse execution, while supporting a rapidly maturing AI SDLC and agent-based architecture. This position partners closely with Product, Engineering, and Business leaders to design scalable, resilient architectures for high-volume digital commerce, retail, and fulfillment operations.

Requirements

10+ years of experience in IT or Enterprise Architecture, with deep specialization in digital commerce or retail platforms.
Proven experience supporting OMS domains in high-volume e-commerce or retail environments.
Strong hands-on experience with: Cloud platforms (AWS, Azure, and/or GCP), Microservices, APIs, and event-driven systems, GraphQL and distributed schema architectures, SQL and NoSQL data platforms.
Experience leading architecture in large, distributed organizations with multiple product and engineering teams.
Strong ability to translate business requirements into scalable, durable technical solutions.
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Deep OMS & Commerce Domain Experience: Must have hands-on architecture experience in Order Management Systems.
Modern Distributed Architecture Background.
AI-Native Mindset (Not Buzzword AI).
Enterprise Commerce / Retail Experience.
Strong Enterprise Architect, Not a Theorist.

Nice To Haves

Experience with enterprise OMS platforms (e.g., Sterling or similar).
Prior exposure to agent-based or AI-orchestrated systems in production.
Background supporting loyalty, payments, or personalization platforms in retail or commerce ecosystems.

Responsibilities

Own and evolve the enterprise architecture for the OMS domain, including: Cart, checkout, promotions, payments, Order orchestration, inventory visibility, fulfillment, and WMS integrations.
Define and maintain domain-level architectural roadmaps aligned to business priorities, scalability, and platform modernization.
Architect seamless, end-to-end omni-channel experiences across digital and physical channels.
Ensure solutions support upper-funnel customer experience decisions (cart, checkout, loyalty, personalization), not solely post-purchase fulfillment.
Collaborate with CX, Digital Product, and Retail stakeholders to enable conversion, flexibility, and reliability.
Lead the design and governance of modern, distributed architectures, including: Microservices and event-driven patterns, API-first platforms, GraphQL schemas, routers, federation, and distributed graphs, MCPs and domain-aligned service boundaries.
Guide integration patterns across commerce, OMS, fulfillment, and enterprise systems.
Support heavy AI adoption as the organization operationalizes its AI SDLC.
Define architectural patterns for AI- and agent-based systems within the commerce and OMS domains.
Manage and govern agent outputs, ensuring observability, reliability, and alignment to business workflows.
Partner with Data and AI teams to embed AI/ML capabilities into personalization, conversion optimization, and operational decisioning.
Lead or support RFI/RFP efforts for OMS, commerce, and adjacent platform capabilities.
Serve as a senior architectural advisor to engineering teams, guiding design decisions, tradeoffs, and execution in complex environments.
Provide architectural governance while enabling delivery teams to move quickly and independently.