Enterprise Apps Engineer II

Apex Fintech Solutions•Austin, TX

1d•Hybrid

About The Position

The Enterprise Apps Engineer II is a senior technical contributor within the Enterprise Applications team at Apex Fintech Solutions, responsible for the administration, automation, and continuous improvement of the firm's SaaS application stack. The role carries deep platform ownership of the Atlassian suite — Jira Software, Jira Service Management, and Confluence — as mission-critical business platforms, while extending across the broader enterprise portfolio including Zoom, Slack, Okta, and Microsoft 365. What distinguishes this role is the expectation that the Engineer can take an ambiguous operational challenge and work through to a practical, scalable solution — drawing on scripting, automation tooling, AI-assisted development, and creative use of the available platform ecosystem to deliver outcomes without waiting for a prescribed path. The Engineer designs sophisticated Atlassian workflows, automation rules, integrations, and governance frameworks that streamline business processes across Engineering, Product, Operations, and Business teams. Beyond the Atlassian platform they serve as the technical escalation point for complex SaaS issues, lead strategic automation and integration initiatives, and mentor junior team members. The role champions platform best practices, proactively identifies improvement opportunities, and ensures enterprise applications deliver a seamless, secure, and productive experience across the firm.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent work experience) required
5+ years of hands-on experience administering and supporting enterprise SaaS applications, with at least 3 years focused on the Atlassian platform (Jira, Confluence, Jira Service Management)
Expert-level Jira administration: project configuration, workflows, schemes, custom fields, automation, and JQL
Strong Confluence administration: space management, permissions, templates, macros, and content organisation
Proven experience with Atlassian automation tools including Jira Automation; experience with ScriptRunner a plus
Experience with Atlassian REST APIs and standard integration patterns
Demonstrated experience with ITSM processes and Jira Service Management implementation
Hands-on experience administering Zoom, Slack, Okta, and Microsoft 365 in an enterprise environment
Experience with identity management and SSO integration (SAML, OAuth, Okta)
Knowledge of Agile and DevOps methodologies and their implementation in Jira
Advanced technical proficiency with the Atlassian platform suite and its ecosystem of integrations and marketplace apps and billing.
Strong scripting and automation capabilities with a track record of building custom solutions that reduce manual effort
Intellectual curiosity and strong diagnostic instincts: able to reason through unfamiliar systems, form and test hypotheses, and arrive at root causes in complex, distributed SaaS environments without a documented playbook
Stakeholder management skills with the ability to translate business requirements into scalable technical solutions and communicate progress clearly
Strong project management skills with experience leading technical initiatives from planning through to delivery
Excellent written and verbal communication skills; ability to write clear, accessible documentation and explain complex technical concepts to non-technical audiences
Demonstrated ability to learn new tools, frameworks, and capabilities quickly — including AI assistants, automation platforms, and low-code/no-code tooling — and apply them creatively to solve problems and accelerate delivery
Strong customer service orientation with a passion for enabling user success and delivering an outstanding experience
Collaborative mindset with experience working across cross-functional teams and managing multiple priorities simultaneously
Resourceful approach to problem-solving that spans traditional scripting, automation platforms, and AI tooling — able to identify the right tool for the job, prototype quickly, and validate solutions iteratively rather than defaulting to the most obvious path
Continuous learning mindset with a genuine curiosity about emerging AI capabilities, automation platforms, and SaaS industry trends; actively experiments with new tools and shares knowledge with the team

Nice To Haves

Atlassian certifications (ACP-100, ACP-600, ACP-620) strongly preferred
Familiarity with middleware tooling and experience working with users on both Windows and macOS

Responsibilities

Architect, configure, and continuously optimize Atlassian Cloud platforms including Jira Software, Jira Service Management, and Confluence to meet evolving business needs
Design and implement complex workflows, automation rules, custom fields, permission schemes, and notification schemes to support diverse business processes
Develop advanced automation solutions using Jira Automation, REST APIs, webhooks, and scripting to reduce manual effort and drive consistency
Lead integration projects connecting Atlassian platforms with identity providers (Okta), development tools (GitHub), CI/CD pipelines, and other enterprise systems
Establish and enforce governance frameworks including project templates, naming conventions, permission models, and data retention policies
Evaluate, implement, and manage Atlassian Marketplace apps to extend platform functionality while ensuring security, compatibility, and license efficiency
Lead platform upgrade and migration initiatives with minimal disruption to business operations
Monitor platform performance, usage analytics, and health metrics; proactively identify and resolve issues before they impact users
Serve as the primary escalation point and subject-matter expert for complex Atlassian technical issues across all teams
Partner with Security and Compliance to ensure the Atlassian platform meets enterprise security standards and regulatory requirements
Optimize license utilization and manage product access across the Atlassian suite to ensure cost-effective operations
Lead proof-of-concept initiatives to evaluate new Atlassian features, capabilities, and marketplace apps
Implement, manage, and administer a wide variety of SaaS applications including Zoom, Slack, Okta, and Microsoft 365
Provide technical direction on the selection and implementation of new applications and services to avoid duplication of tools and functionalities
Serve as an escalation point for junior team members on complex SaaS issues across the enterprise application stack
Drive automation and integration across the enterprise application portfolio — including through the creative application of AI tools and platforms — to improve operational efficiency and eliminate repetitive manual effort
Design and deliver training programs, documentation, and best-practice guides for administrators, project managers, and end users across Atlassian and other enterprise tools
Produce clear, accurate, and accessible documentation — including guides, FAQs, runbooks, and configuration records — maintained for both technical and non-technical audiences
Collaborate with stakeholders across Engineering, Product, Operations, and Business teams to translate requirements into scalable technical solutions
Mentor junior team members on Atlassian administration, enterprise SaaS tooling, and automation best practices
Collaborate with Atlassian support and account teams to resolve critical issues and contribute to product roadmap discussions