Enterprise Applications Support Analyst II

SBA • Boca Raton, FL

23h • Onsite

About The Position

The Enterprise Applications Analyst II delivers Tier 2 support with responsibility for resolving moderately complex system issues and performing configurations and supporting integrations across enterprise platforms to meet business and operational requirements.

Requirements

• Bachelors degree in Information Systems, Business, HR or related work experience.
• 2 to 5 years of working with enterprise applications support or related role.
• Analytical, problem-solving, and communication skills.
• Experience supporting global operations and working with cross-regional teams preferred.
• Knowledge of integrations, data management, and system configurations.
• Knowledge of data governance

Nice To Haves

• Knowledge of and hands-on experience with one or more of the following: Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, enterprise content management platforms, document management systems, and/or UiPath (RPA) preferred.

Responsibilities

• Perform system configuration activities and manage changes to ensure production environments are controlled, documented, and aligned with organizational requirements.
• Provide enterprise-wide support for one or more enterprise applications, not limited to Microsoft Dynamics, Workday, CLM, NexSysOne, Icertis, DocuSign, enterprise content management platforms, document management systems, UiPath (RPA), custom in-house applications, and future implemented solutions.
• Provide timely guidance, troubleshooting, and technical support to end users to ensure effective use of supported applications.
• Facilitate user training and support adoption of new software enhancements, system processes, and third-party products following implementation.
• Perform unit testing and coordinate formal User Acceptance Testing (UAT) to ensure testing is completed accurately and on time.
• Identify opportunities to improve business processes, internal department workflows, and system configurations, and implement practical solutions.
• Partner with system administrators, IT staff, and other stakeholders to maintain system performance, configuration integrity, and compliance with organizational policies, SOX requirements, and IT standards, including documentation and approval processes.
• Coordinate with vendors to refresh Sandbox environments as needed to support testing and maintain alignment with production systems.
• Serve as first-level support for data integration issues between SBA systems, enterprise application vendors, and Microsoft Dynamics solutions.
• Develop and maintain detailed documentation for system configurations, software changes, reported incidents, resolutions, and required follow-up activities.
• Assist with monthly, quarterly, and annual system processes and support business testing activities as needed.
• Maximize productivity while managing work with a high level of accuracy, attention to detail, and customer service.
• Perform other duties as needed.

Benefits

• Global Ownership Program (Annual RSU awards for eligible employees)
• 401K with a generous company match
• Employee Stock Purchase Plan offering company stock at a discount
• Access to a dedicated Health Concierge service
• Generous Paid Time Off (PTO) package
• Paid holidays
• Paid volunteer hours
• Tuition reimbursement
• Support for professional certifications
• Wellness reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level