Enterprise Applications Engineer

Presidio Trust•San Francisco, CA

3d•Onsite

About The Position

The Presidio Trust is seeking an Enterprise Applications Engineer to join its IT Department. The Presidio Trust is a unique federal agency that stewards and shares the Presidio, one of the most visited national park sites in America and a place where people live and businesses thrive. The Trust manages the Presidio through a triple bottom line focus: being visited and loved by all, being a model of environmental stewardship, and demonstrating excellence in all our operations. The Enterprise Applications Engineer is a key member of the Data Applications team, responsible for the administration, implementation, integration, lifecycle management, and operational support of a portfolio of more than 160 enterprise and departmental systems that support critical business functions, including procurement, facilities management, analytics, automation, GIS, cloud services, and emerging AI-enabled technologies. Reporting to the Principal Data Architect, this role serves as the technical lead for assigned applications and integrations, partnering with business stakeholders, vendors, project teams, and IT to deliver secure, scalable technology solutions. This role drives application modernization, system integrations, automation, and continuous improvement initiatives; resolves complex technical issues; and ensures solutions align with business objectives, security, compliance, and data governance standards while enhancing operational efficiency and user experience.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field; equivalent combination of education and progressively responsible professional experience will be considered.
8 years of progressively responsible experience in enterprise applications administration, systems integration and implementation, and technical support across multi-platform environments.
Demonstrated experience administering and configuring enterprise applications such as procurement systems (e.g., Coupa), Microsoft 365 (O365), facility management platforms (e.g. VFA or similar), SharePoint, collaboration and work management tools (e.g., Smartsheet, Asana), cloud platforms (AZURE/AWS), or comparable enterprise software ecosystems.
Hands-on experience designing and supporting system integrations, API-based integrations (REST/SOAP), data mapping, and automated data workflows across enterprise applications.
Experience planning and executing application upgrades, patch deployments, and version migrations; including coordination of testing, validation and change management processes and release management practices.
Proficiency in SQL or similar querying tools for data extraction, validation, troubleshooting, and reporting across application and integration environments.
Experience developing and maintaining technical documentation, including configuration documents, system architecture diagrams, configuration workbooks, integration specifications, and SOPs.
Strong understanding of data governance principles including data quality, metadata management, data lineage, data mapping and data stewardship practices.
Ability to manage multiple concurrent projects and application support responsibilities with strong attention to detail, organizational skills, and follow-through.
Strong communication and stakeholder engagement skills with demonstrated ability to translate business needs into technical requirements and explain technical concepts to non-technical audiences.
Experience with application security administration including user access management, role-based access controls (RBAC), and audit logging or compliance review activities.
Familiarity with IT service management (ITSM) frameworks, including incident, problem, change, cause, and request management processes.

Nice To Haves

Experience in federal government, public sector, or nonprofit environments with familiarity in compliance, security expectations, and regulatory frameworks (e.g., FISMA, NIST, FedRAMP).
Experience with Coupa procurement platform administration, configuration, or integration with ERP and financial systems.
Experience with cloud platforms including AWS, AZURE and GCP.
Familiarity with ETL tools, iPaaS platforms (e.g., MuleSoft, Boomi, Azure Data Factory, Fabric Data Factory), or scripting languages (Python, PowerShell) for data automation.
Experience administering Smartsheet at an enterprise level, including workspace governance, automation rules, and cross-sheet integrations.
Experience with Asana platform administration, project template configuration, and integration with enterprise systems.
Experience with Power BI report development, dataset management, and integration with enterprise data sources.
Familiarity with AI tools, platforms, or APIs (e.g., Microsoft Copilot, OpenAI/ChatGPT Enterprise, or similar) and experience supporting AI implementation projects within an enterprise application environment.
ITIL v4 Foundation certification or equivalent IT service management training.
Experience participating in or supporting enterprise data governance programs, data governance councils, or data stewardship initiatives.
A passion for the mission and values of the Presidio Trust.

Responsibilities

Administer, configure, maintain and support a portfolio of enterprise and departmental applications, serving as the primary technical resource for application health, availability, and performance, operational integrity and lifecycle management activities, including implementation, upgrades, patching, and decommissioning.
Lead and execute technical implementations, enhancements and system upgrades for enterprise applications, including but not limited to, Coupa, VFA (Facility Management), SharePoint, ArcGIS, Microsoft 365 (O365), Smartsheet, Asana, Power BI, AZURE and other business critical platforms. Responsibilities include system configuration, testing, integration development, data migration, deployment planning, validation, cutover activities, and post-implementation support.
Develop, maintain, and support application integrations and data exchanges across the enterprise technology ecosystem, including API-based integrations, data mapping specifications, data automation workflows, and inter-system data flows to ensure accuracy, consistency, and integrity.
Design, implement, and maintain automated workflows and business process automations across enterprise applications to improve operational efficiency, reduce manual effort, and enhance data quality across enterprise systems .
Evaluate, implement and support AI-enabled features, integrations and automation capabilities within enterprise applications in alignment with organizational technology objectives.
Perform back-end technical support for enterprise applications, including system configuration changes, data corrections, environment management, performance monitoring, user access administration, and resolution of complex application and integration issues across the full application portfolio.
Coordinate and execute application patching, upgrades and version management activities in accordance with vendor release schedules and organizational change management practices. Assess patch impacts, maintain release documentation, patch logs, and coordinate testing activities with business functional stakeholders.
Conduct technical root cause analysis for application incidents, data anomalies, integration failures and system performance issues; implement and document corrective actions and preventive controls to reduce recurrence.
Develop and maintain comprehensive technical documentation for all administered applications, including system configuration workbooks, integration specifications, architecture diagrams, data flow documentation, runbooks, standard operating procedures (SOPs), and change management records.
Collaborate with business stakeholders and functional leads to gather, analyze, and translate business requirements into technical solutions, system configurations, integrations, workflows and application enhancements.
Support enterprise application-related projects through technical planning, requirement analysis, vendor coordination, testing strategy development, user acceptance testing (UAT) facilitation, deployment activities, and project closeout documentation.
Actively contribute to and support enterprise data governance initiatives, including data standards development, data quality monitoring, metadata management, data mapping, and data lineage documentation and adherence to established data standards.
Manage vendor relationships for assigned applications, including support coordination, issue escalation, license management, contract compliance tracking, and evaluation of product enhancements and roadmap opportunities in alignment with organizational technology strategy.
Develop and maintain process documentation, workflow guides, and technical procedures for application-related business processes; identify opportunities for automation, standardization, and continuous improvement across supported platforms.
Ensure application configurations, integrations and access controls comply with organizational security, compliance, audit and data governance requirements including access controls, role-based permissions (RBAC), audit logging, and information lifecycle management standards.
Provide technical guidance and subject matter expertise to project teams, stakeholders, and IT staff regarding enterprise application capabilities, integration approaches, and technology best practices.
Research emerging technologies, cloud services, automation platforms, and AI-enabled tools; evaluate applicability and provide recommendations for improving business processes, user experience, and operational effectiveness.
Perform other duties as assigned.