Enterprise Applications Analyst I

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

6d•Hybrid

About The Position

The Enterprise Applications Analyst for our Credit Union is responsible for analyzing, designing, testing, implementing, and maintaining software applications and systems that are critical to the operation of our financial institution. This role will work closely with business stakeholders, IT personnel, and vendors to ensure the efficient and effective use of technology to meet the needs of our Credit Union.

Requirements

Four-year college level of language, math and reasoning skills.
Bachelor’s degree in business, Computer Science, or Information Systems is preferred.
Qualified individuals will have an interest in technology and strong critical thinking skills.
Experience with application development methodologies such as Agile, Scrum, or Waterfall is preferred.
0-4 years of experience administering software applications.
Experience with financial related systems preferred.
Experience problem-solving simple to somewhat complex issues.
Experience working with other functional areas of the Credit Union on the development or implementation of software applications.
Ability to understand and follow complex written and oral instructions.
Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself, clearly and concisely, both orally and in writing.
Ability to prepare and maintain confidential records and reports.
Ability to handle daily routine with moderate freedom to read and act upon various situations.
Ability to prioritize duties, handle multiple tasks, and produce a high volume of work in a timely manner that is accurate and of high quality.
Ability to rapidly adapt and respond to changes in environment and priorities and elicit cooperation from all levels of staff and management.
Ability to work collaboratively with technical and non-technical stakeholders, including business analysts, developers, and vendors
Strong attention to detail and ability to manage multiple tasks simultaneously
Ability to work independently with minimal supervision.

Nice To Haves

A strong technological background and understanding as to how the digital products interact collectively and with other systems in the BHFCU environment.

Responsibilities

Perform the recurring daily administrative functions of Jack Henry’s products and services (Symitar, Synergy, Image Center, etc)
Monitor and maintain application availability, performance, and security.
Lead and implement the testing, installation, and maintenance of new Service Packs or updates for Symitar as required by Jack Henry.
Process ServiceNow requests and respond to staff questions in a timely manner with educated solutions.
Participate in testing, debugging, and troubleshooting of applications to ensure that they function correctly and meet performance requirements.
Ensure compliance with regulations, standards, and policies related to the Credit Union's applications.
Develop and maintain an understanding of the Credit Union's business processes, systems, and applications to ensure effective delivery of technology solutions.
Maintain security standards to address confidentiality, integrity and availability of systems and data.
Serve as back-up support to maintain and administer parameters, defaults and system settings within the Credit Union’s software applications.
Coordinate with vendors to maintain a positive working relationship that benefits the Credit Union and ensures reliable, high-quality service.
Perform other duties as assigned by Enterprise Applications Manager.