Enterprise Application Support Specialist
About The Position
ON.energy is building the backbone of energy and AI infrastructure powering grid-safe data centers and mission-critical facilities. The company supplies and operates hyperscale power systems that solve the toughest resilience challenges, delivering custom solutions for AI data centers, mission-critical facilities, and front-of-the-meter assets. ON recently announced a 5GW partnership, with 3GW currently under construction across multiple hyperscale data center campuses. With patented technology and proprietary software, ON.energy develops projects worldwide that set new benchmarks for resilience. Role Summary The Enterprise Application Support Specialist - Assets & Purchasing is the primary support resource and subject matter expert for the applications that run asset management, purchasing, and construction operations - with Procore as the anchor platform. The role combines application support, configuration, business analysis, and integration troubleshooting to keep these systems reliable, well-adopted, and aligned with business operations.
Requirements
- 5+ years supporting enterprise business applications in asset management, procurement, construction technology, or ERP-adjacent environments.
- Hands-on Procore administration and configuration experience (permissions, workflows, templates, forms), plus exposure to asset management or purchasing systems.
- Business analysis experience: requirements gathering, process documentation, and solution design.
- Ability to troubleshoot functional application issues as well as integration, data, and workflow problems.
- Working knowledge of application governance, change management, and user support practices.
- Excellent communication skills across field, operations, finance, procurement, IT, vendor, and leadership audiences.
Nice To Haves
- Asset management or EAM/CMMS platforms, purchasing and procure-to-pay workflows, project controls, or project accounting.
- APIs, iPaaS or middleware platforms, SSO, data mapping, or reporting.
- Working with vendors, consultants, or implementation partners.
- Azure DevOps, Jira, ServiceNow, Power BI, SharePoint, or Microsoft 365.
Responsibilities
- Serve as the primary support resource for Procore and supporting asset management, purchasing, and field applications.
- Administer configuration, permissions, workflows, templates, forms, directories, and project or asset settings across supported applications.
- Troubleshoot user, data, and workflow issues, escalating to vendors or internal technical teams as needed.
- Maintain documentation, knowledge articles, and standard operating procedures for supported applications and processes.
- Partner with stakeholders to gather requirements, document current- and future-state processes, and improve adoption of Procore and related systems.
- Translate business needs into functional requirements, configuration decisions, user stories, and test scenarios.
- Align processes across Construction Operations, Asset Management, Procurement, Finance, Project Controls, and IT.
- Support integrations between Procore, asset management, purchasing, and enterprise systems such as ERP, document management, reporting, and identity platforms.
- Assist with API, middleware, data mapping, and integration troubleshooting alongside technical teams or consultants.
- Validate data quality and system behavior after configuration changes, releases, or integration updates.
- Train end users and power users on application functionality, process expectations, and best practices.
- Promote consistent standards, governance, naming conventions, and permissions across supported applications.
- Track support trends and recurring issues to prioritize roadmap and operational improvements.
Benefits
- Competitive salary + annual performance-based bonus eligibility
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Christmas Bonus (Aguinaldo): 30 days
- Major medical expenses and life insurance
- Paid time off and holidays (per local policy)
- Professional development and growth opportunities
- Opportunity to grow with a mission-driven team shaping the future of clean energy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
