Enterprise Application Admin
About The Position
As an Enterprise Application Administrator, you’ll provide hands-on technical support across our clinical and administrative environments. You’ll troubleshoot everything from user access and Microsoft 365 issues to workstations, applications, network connectivity, and specialized healthcare technology. This is a role for someone who enjoys figuring things out. You’ll work directly with end users, investigate technical issues, implement solutions, and know when a problem calls for escalation or collaboration with a vendor or senior technical resource. You’ll also have the opportunity to work with specialized healthcare technologies, including Epic, PACS, and DICOM, while supporting the systems that connect our clinics and care teams. Support may happen remotely, over the phone, or onsite at CSC locations throughout the region.
Requirements
- Associate degree in Information Technology, Cybersecurity, or a related field, or equivalent combination of education, technical training, and relevant experience
- 2–5 years of experience supporting, implementing, operating, or maintaining information systems
- Experience supporting enterprise technology in a healthcare, clinical, or administrative environment
- Experience troubleshooting technical issues and working directly with end users
- Ability to clearly explain technical concepts to non-technical users
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and take ownership of assigned work
- Valid driver's license, reliable personal vehicle, and ability to travel between CSC locations (Pierce, Kitsap, Thurston & King County)
Nice To Haves
- Healthcare IT experience
- Experience with Epic Ambulatory or Radiant
- Experience with PACS and DICOM
- Microsoft 365 administration or support
- Experience with Active Directory and Microsoft Entra ID
- Experience with remote support tools
- Experience working with healthcare interfaces, systems, or databases
- IT project coordination or project management experience
- Bachelor's degree in Information Technology, Cybersecurity, or a related field
Responsibilities
- Triage and manage incoming incidents through the IT ticketing system
- Provide Tier 1/Tier 2 technical support to clinical and administrative users
- Diagnose and resolve hardware, software, application, connectivity, and access issues
- Provide remote and onsite support using tools such as RDP, Dameware, or TeamViewer
- Install, configure, and maintain Windows workstations, peripherals, printers, and mobile devices
- Support Windows 10/11 environments and Windows Server systems
- Support Microsoft 365 applications and services
- Assist with user accounts and access across on-premises Active Directory and Microsoft Entra ID
- Support and troubleshoot healthcare applications, including Epic Ambulatory/Radiant
- Assist with PACS and DICOM connectivity and troubleshoot related issues
- Support clinical and business applications, interfaces, and related technologies
- Collaborate with internal teams and external technology vendors to troubleshoot and resolve issues
- Coordinate technical support with vendors and partners across clinical and enterprise systems
- Maintain productive working relationships with technology partners and service providers
- Participate in technology projects and system implementations as assigned
- Assist with software updates, system maintenance, and technology rollouts
- Create and maintain technical documentation and support records
- Provide user training and guidance when new systems, applications, or processes are introduced
- Identify opportunities to improve technology workflows and the user experience
Benefits
- Medical, dental, and vision coverage
- Retirement benefits / 401(k)
- Paid time off and paid holidays
- Professional development opportunities
- Training and opportunities to expand your technical expertise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
