PEP, Enterprise Analyst L1

Versant•Englewood Cliffs, NJ

7d•Hybrid

About The Position

The Enterprise IT Support Analyst, L1 is a key member of Versant Media’s Enterprise Operations group, serving as the first point of contact for employees and partners requiring IT support. This role provides assistance both in-person (onsite), and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem-solving skills, and a commitment to delivering exceptional customer service. The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating complex issues when necessary while maintaining ownership and communication. This is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility are essential to exceeding service expectations.

Requirements

Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile device management, etc.
Relevant IT Support Experience
Awareness of ITIL fundamentals
Relevant experience in performing and managing clearly defined SLA targets
Passionate about technology
Ability to work onsite five days per week
Overnight shift: 11pm – 7am / Sunday night – Thursday night
Candidates will also require an environment suitable for working from home part-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)

Nice To Haves

Someone who genuinely puts their customer first
A team player who acts in the interest of all
A passionate and motivated individual
Someone with a flexible schedule that can cover later shifts, weekends or holidays when needed