Enterprise AI Tools Specialist

Fish & Richardson•Minneapolis, MN

3d•Remote

About The Position

Fish & Richardson, a premier global intellectual property law firm, is seeking an Enterprise AI Tools Specialist to join its Information Technology Department. This role is part of The Hub, Fish’s remote-first group of professionals, meaning employees work primarily from home. The specialist will help maintain and support AI Tool environments, create AI-powered tools to streamline legal and operational tasks, and act as escalated support for AI-related questions. The position requires collaboration with technical and non-technical staff to turn ideas into products, and involves vetting, standardizing, and deploying AI-related processes as department-wide tools. The role also includes diagnosing and resolving AI tool issues, configuring settings, advising users on tool selection, identifying workflow automation opportunities, and developing training materials and knowledge bases. Collaboration with the helpdesk team for ticket resolution and vendor support is also a key responsibility. The specialist will manage license provisioning, monitor usage analytics, and ensure compliance with organizational data governance policies.

Requirements

Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
Experience working directly with end-users on requirements and then independently developing scripts or small tools, ideally related to GenAI or automation.
Experience developing scripts in powershell, python, or C Sharp is required
Experience creating AI-powered Tools is required
Strong written and verbal communication skills.
Demonstrated problem-solving and critical thinking abilities especially when balancing competing priorities.
Proven ability to manage deadlines and consistently deliver results.
Ability to think both abstract and linear and be solution oriented.
Ability to work well within a team-oriented environment and contribute to effective team relationships and processes.
Proficiency in using AI tools in alignment with established practices and standards.
Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Ability to change and adapt to current and future responsibilities and circumstances, with consistent adherence to firm policies and procedures.

Nice To Haves

Experience working directly with Microsoft 365 Copilot, Google Gemini for Workspace, or Anthropic Claude for Work is desired.
Law firm experience preferred.

Responsibilities

Help to maintain and support AI Tool environments to ensure these services remain available to end-users
Create AI-powered tools/processes that generate value for the firm’s clients by streamlining legal and operational tasks and improving understanding
Ability to work with technical and non-technical staff to turn ideas into products
Act as escalated support for AI-related questions from both end-users and IT staff
Work with end-users to vet, standardize, and deploy AI-related processes as department-wide tools
Diagnose and resolve AI tool issues including license assignment, feature availability, prompt effectiveness, and integration failures across platforms.
Configure and maintain AI tool settings, access controls, and policies in alignment with IT security standards for each platform.
Advise users on selecting the most appropriate AI tool for a given task based on each platform's strengths, cost, and organizational use-case guidelines.
Partner with department leaders to identify workflow automation opportunities across the firm approved AI tools.
Gather and synthesize user feedback across platforms to refine training materials and surface new use cases for leadership consideration.
Develop and deliver end user training content across varying technical skill levels.
Develop and maintain a unified knowledge base of common issues, FAQs, and self-service guidance covering all AI platforms.
Collaborate with the helpdesk team to triage, document, and resolve AI-related support tickets, escalating to vendor support where required.
Monitor user feedback channels and translate recurring issues into actionable product or training improvements.
Manage license provisioning, assignment, and lifecycle tracking for firm selected AI tools.
Monitor usage analytics across platforms to track adoption trends, identify underserved user groups, and report to leadership.
Ensure compliance with organizational data governance policies across all AI platforms, including data residency, retention, and sharing restrictions.
Coordinate with the security team to review AI platform data handling and retention practices.