Enterprise AI & Automation Engineer

Indiana Tech•Fort Wayne, IN

About The Position

Indiana Tech is seeking an Enterprise AI & Automation Engineer to join the IT Services department. This role is responsible for supporting the planning, development, implementation, and support of artificial intelligence, including agentic AI, automation, workflow improvement, and enterprise technology solutions to enhance university operations. The position takes a forward-deployed, department-facing approach, collaborating directly with university stakeholders to understand needs, develop practical solutions, and ensure successful implementation. The Enterprise AI & Automation Engineer will work with academic and administrative departments to understand operational needs, recommend appropriate technology solutions, and assist with the implementation of secure, supportable, and effective systems. This role considers the university’s existing technology environment while staying aware of broader enterprise platforms, integration options, and emerging AI and automation practices. The engineer will assist the University in moving approved technology opportunities from concept to implementation in a thoughtful, secure, and measurable manner, while upholding institutional standards for data governance, information security, privacy, accessibility, and responsible technology use. The position serves as a technical liaison between IT Services and campus departments by gathering information, documenting business needs, defining requirements, and recommending practical technology solutions. The role designs, prototypes, implements, and supports AI, automation, workflow, reporting, integration, and agentic AI solutions that assist with task execution, workflow automation, decision support, service delivery, and other approved institutional use cases. The position supports the effective use of approved institutional systems, cloud services, automation platforms, collaboration tools, and related technologies, considering interoperability, long-term supportability, cost, risk, and alignment with institutional needs. The Enterprise AI & Automation Engineer analyzes business processes to identify opportunities to reduce manual work, improve service delivery, strengthen decision-making, and create reusable technology patterns across the University. The role assists with integrating solutions with enterprise systems, data sources, application programming interfaces (APIs), identity services, reporting platforms, and campus applications in accordance with institutional architecture and support expectations. Additionally, the position ensures that all solutions are developed and maintained in compliance with university expectations for data governance, information security, privacy, accessibility, FERPA, records retention, and the responsible use of artificial intelligence. The successful candidate will develop documentation, standards, training materials, and best practices to support the consistent and effective adoption of AI, automation, and enterprise technology solutions. The role participates in solution intake, prioritization, feasibility reviews, risk assessments, and value analysis in collaboration with IT leadership and appropriate governance groups. The Enterprise AI & Automation Engineer also provides training, workshops, demonstrations, documentation, knowledge transfer, and post-implementation support to enable campus stakeholders to identify, develop, and sustain approved agentic AI, automation, and technology-enabled process improvements. Finally, the position monitors supported solutions for reliability, usability, performance, security, adoption, and continued alignment with stakeholder and institutional needs.

Requirements

A bachelor’s degree in information technology, computer science, information systems, data analytics, business technology, or a related field is required; an equivalent combination of education and experience may be considered.
Knowledge of current technological developments and trends related to artificial intelligence, automation, enterprise applications, data integration, and information systems.
Working knowledge of enterprise technology platforms, cloud services, automation tools, collaboration systems, and related technologies used to support institutional operations.
Ability to coordinate and support the development, enhancement, integration, and implementation of technology solutions from an institutional information services perspective.
Ability to interpret business needs, document requirements, evaluate solution options, and communicate effectively with both technical and non-technical stakeholders.
Strong analytical, problem-solving, documentation, facilitation, interpersonal, and communication skills are essential.

Nice To Haves

Knowledge of application integration, data management, workflow automation, scripting, reporting, security, and identity/access management concepts.
Understanding of data governance, privacy, accessibility, FERPA, information security, and the responsible use of institutional data.

Responsibilities

Serve as a technical resource within the IT Services department.
Support the planning, development, implementation, and support of artificial intelligence, including agentic AI, automation, workflow improvement, and enterprise technology solutions.
Work directly with university stakeholders to understand needs, develop practical solutions, and support successful implementation.
Work with academic and administrative departments to understand operational needs, recommend appropriate technology solutions, and assist with the implementation of secure, supportable, and effective systems.
Maintain awareness of broader enterprise platforms, integration options, and emerging AI and automation practices.
Assist the University in moving approved technology opportunities from concept to implementation in a thoughtful, secure, and measurable manner.
Support institutional standards for data governance, information security, privacy, accessibility, and responsible use of technology.
Serve as a technical liaison between IT Services and campus departments by gathering information, documenting business needs, defining requirements, and recommending practical technology solutions.
Design, prototype, implement, and support AI, automation, workflow, reporting, integration, and agentic AI solutions.
Support the effective use of approved institutional systems, cloud services, automation platforms, collaboration tools, and related technologies.
Analyze business processes to identify opportunities to reduce manual work, improve service delivery, strengthen decision-making, and create reusable technology patterns.
Assist with integrating solutions with enterprise systems, data sources, application programming interfaces (APIs), identity services, reporting platforms, and campus applications.
Ensure that all solutions are developed and maintained in compliance with university expectations for data governance, information security, privacy, accessibility, FERPA, records retention, and the responsible use of artificial intelligence.
Develop documentation, standards, training materials, and best practices that support the consistent and effective adoption of AI, automation, and enterprise technology solutions.
Participate in solution intake, prioritization, feasibility reviews, risk assessments, and value analysis in collaboration with IT leadership and appropriate governance groups.
Provide training, workshops, demonstrations, documentation, knowledge transfer, and post-implementation support.
Monitor supported solutions for reliability, usability, performance, security, adoption, and continued alignment with stakeholder and institutional needs.