Enterprise Account Portfolio Manager

Allied Universal • Houston, TX

3d

About The Position

The Enterprise Account Portfolio Manager (EAPM) builds strong relationships with clients’ corporate security executives and leadership across multiple states, collaborating with branch offices and corporate support functions on key client initiatives. The role is responsible for client relationships and service delivery, operational metrics and risk management, and the financial performance and growth of assigned accounts.

Requirements

• Meet one of the following education and management experience combinations: bachelor’s degree in Criminal Justice, Business, or a related field with at least three years of management experience in a high-workforce environment or service industry; associate’s degree in those fields with five years of management experience in a high-volume workforce environment or service industry; or high school diploma or equivalent with at least seven years of management experience in a high-volume workforce environment or service industry.
• At least two years of account management experience driving customer solutions.
• At least two years of experience driving operational and financial metrics, demonstrating strong financial acumen.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to collaborate across multiple branches and support departments to support client satisfaction.
• Results-oriented problem-solving skills to meet client and employee needs while running a profitable business.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Ability to travel 35% to 75% of the time based on client and company needs.

Nice To Haves

• Military veteran, law enforcement, or contract or proprietary security services experience.

Responsibilities

• Develop and nurture relationships with enterprise clients and Allied Universal branch teams, ensuring service-level delivery and customer satisfaction through in-person and virtual meetings.
• Prepare PowerPoint presentations and facilitate quarterly and annual client business reviews.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to maximize efficiency and productivity.
• Identify and mitigate security risks by developing and implementing security protocols, ongoing training, response plans, and solutions to maintain contract compliance.
• Manage P&L and financial performance through budget allocation, revenue growth, profitability, cash collections, and expense management; develop strategies to achieve financial targets.
• Collaborate with sales, marketing, and field leadership to lead a contract renewal or rebid process.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Eligibility for retirement plans.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED