FCM - Enterprise Account Manager - Boston, MA

Flight Centre•Massachusetts, MA

7h•Onsite

About The Position

Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you’ll drive success across complex multinational travel programmes exceeding $100M spend. You’ll act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross-functional collaboration across the business. This is a high-impact opportunity to influence strategy while delivering measurable value to enterprise customers.

Requirements

Minimum 10 years’ experience in the travel industry, preferably in account management
Proven experience managing large, complex, multinational clients
Strong commercial acumen with experience managing profitability and contracts
Expertise in strategic account management and customer engagement
Experience in change management and project delivery
Advanced stakeholder management skills, including C-suite engagement
Strong data analysis and interpretation capabilities
Demonstrated leadership experience across cross-functional teams
Strong presentation, communication, and storytelling skills
Experience with global travel programmes and T&E environments
Proficiency in MS Excel, Word, Outlook, Teams, Power BI
Experience using Salesforce or similar CRM platforms
Strong negotiation and relationship-building skills
Ability to operate effectively in multinational and multicultural environments

Responsibilities

Own and manage the end-to-end customer journey for enterprise accounts
Build and execute strategic business plans aligned to contract lifecycle timelines
Drive customer profitability through commercial insight and upsell opportunities
Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
Manage programme objectives, milestones, and performance outcomes
Interpret data and deliver actionable insights to optimise travel programmes
Act as the primary relationship owner between FCM and the customer
Collaborate across multi-functional teams including commercial, product, and analytics
Support implementations and product adoption initiatives
Identify opportunities to improve policy compliance, savings, and traveller satisfaction
Provide expert advice on global travel and expense (T&E) programmes
Drive senior-level stakeholder engagement, including C-suite communication
Lead and influence multinational and multicultural teams
Act as the bridge between Account Management and Consulting functions
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses