Enterprise Account Manager

eShipping, LLC•Parkville, NV

22d

About The Position

The Enterprise Account Manager fosters strong customer relationships while balancing the management of a variety of complex clients who do business both domestically and internationally. This individual also develops new cross-sell business opportunities. This position monitors client engagement from commencement of project proposals to day-to-day activities to project completion.

Requirements

Ability to work independently with minimal leadership oversight
Excellent customer service, time management, and teambuilding skills
Ability to work effectively in a fast-paced environment
Ability to negotiate and close sales
Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
Able to utilize sound, independent judgment and make responsible decisions and recommendations
Excellent follow-through and detail orientation
Able to effectively utilize computer programs including Word, Excel, and Transportation Management System
Ability to work with a variety of people and personality types
Able to work within a fast-paced team environment
Flexibility to work extra hours as necessary to meet customer needs
Appropriate industry or account management experience
Bachelor’s degree or equivalent experience
Must be available for travel 25% of the time

Nice To Haves

Transportation experience a plus

Responsibilities

Encompass the Mission! Work effectively with the eShipping teams and individuals, consistent with our Mission, Five “E” Philosophy, and Core Values.
Manage complex, functionally diverse, and nationally dispersed groups of clients
Maintain strong relationships within the client organizations at the decision-maker and end-user levels; present a consistent company image to those clients; build and maintain high levels of client satisfaction
Establish broad and deep relationships as multiple levels within the Customer; ranging from day-to-day points of contact to C-Suite.
Conduct a full transportation and/or technology analysis and determine the specific need(s) of potential clients
Using Power BI analytics, identify & execute opportunities to improve Customer performance in various KPIs
Manage the contract renewal process
Support day-to-day operations
Conduct quarterly and annual account reviews
Pursue upsell growth opportunities with current customers looking for new mode opportunities
Promote account penetration by pursuing system integrations with customer systems
Nurture prospect relationships over extended sales cycles
Manage the negotiation and closing process for each unique contract
Work with Customer to implement continuous improvement projects
Work with internal groups to review account performance and profitability
Understand TMS and Power BI and be able to train and support assigned customers.
Work internal groups on At-Risk accounts to resolve any potential problems within.
Other administrative duties as assigned