Enterprise Account Manager 2026

Association Resource Group•McLean, VA

11d•Hybrid

About The Position

ARG’s mission is to protect clients from obsolescence by providing IT clarity and advising our clients about technology changes. The Enterprise Account Manager (EAM) helps deliver on our mission by building a long-term relationship with our clients, leading to strong client retention. The EAM plays a critical role at ARG, ensuring our clients have an amazing experience while transforming their technology. The role of the EAM is to build a superior client relationship via trust with an assigned ARG client base. This role requires providing ongoing support and management of the accounts from implementation throughout the life of their contracts . This allows ARG’s clients to obtain technology that meets their business objectives. The goal of the EAM is to be front and center with ARG’s largest clients, assisting our clients with their technology transformation while building a strong, long-term relationship. Working with the cross-functional team is critical to ensure the clients’ success. Teaming with our Senior Enterprise consultants on a strategic plan for services that are coming up for renewal. Often embodying the role of facilitator and experience-creator. In this role, the EAM will understand the clients’ expected business outcomes and help them reach those objectives. To be successful, it requires partnering with our internal resources, the provider, and the client; thinking of what is next, the value we can bring to our clients, all while ensuring an excellent client experience. The EAM will be engaged with the client and may uncover new opportunities, teaming with our consultants to provide IT clarity.

Requirements

Proficiency in Microsoft Office Suite (O365, Excel & Word)
PowerPoint presentation skills
CRM experience, Salesforce (SF) preferred
Must be proficient in hosting web/audio calls
Ability to learn new tools as needed
Provide amazing client experience by responding in a timely manner
Impeccable communications skills (verbal and written)
Communicate with clarity and consistency
Highly adaptable
Comfortable dealing with all levels of clients in a confident manner
Ability to lead a project and delegate tasks as appropriate.
Bachelor’s Degree plus 5-8 years of experience in the technology space strongly preferred
In lieu of degree, equivalent, proven combination of education and experience may be substituted
This position requires the ability to remain in a stationary position (standing and/or seated) all of the time
This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time
This position requires the ability to spend all of the time viewing computer monitors.
This position may commute between ARG’s HQ office and clients on an as-needed and case-by-case basis
Anticipated travel will be by car, air, and/or train
NOTE: this position is considered a Hybrid role with 3 days (Monday, Wednesday, and Thursday) in the McLean, VA office and 2 days of remote work.

Nice To Haves

Background in technology and previous Account Management is preferred

Responsibilities

Cultivate trust and strong relationships with our clients and provider partners
Coordinate all daily communications and responsibilities for an assigned client base
Demonstrate through data and metrics the value of recently sold and renewed products
Utilize the ARG cadence guidelines to actively engage with client base
Collaborate with the Sr. Enterprise Consultant during periodic meetings to ensure alignment of weekly, monthly, quarterly, and annual expectations and responsibilities
Identify and create in Salesforce potential new upsell opportunities assigned to the Sr. Enterprise Consultant, providing background on opportunities
Proactively partner with Enterprise Consultant on assets that are approaching renewals in their base; create opportunities for all assets that are coming up for renewal
Responsible for all Renew As-Is & Renewal with up-sell revenue type (with the SR Enterprise Consultant directing client strategy) and other opportunities as determined
Retain ARG’s billed revenue
Contribute to overall team metrics as it pertains to engagements, opportunities, and renewals
Conduct Quarterly Partnership Reviews, on an as needed basis, with direction from Senior Enterprise Consultant
Monitor and confirm data integrity on active inventory and provide details to the clients as needed
Capture all relevant client information and interactions using ARG’s CRM tool (Salesforce)
Collect relevant data for presentation to clients demonstrating the value of ARG’s services
Conduct and participate in client calls to ensure active lines of communication
Provide KPI monthly reporting to management as it pertains to renewals and client engagement