Enterprise Account Manager

WideOrbit

17d•Remote

About The Position

WideOrbit is seeking a talented Enterprise Account Manager to grow and strengthen relationships with some of our largest global customers in the TV and Audio space. The ideal candidate is a strong relationship builder with deep linear media industry expertise who can effectively engage stakeholders from end users to executive leaders. In this role, you will partner with the WideOrbit Sales team to manage key accounts, building strategic relationships and identifying customer and industry challenges. You will collaborate with internal teams to deliver solutions and drive account growth, with potential opportunities to manage select U.S.-based customers. To be successful in this role, you bring excellent communication skills, a strategic mindset, and the ability to independently handle complex customer needs while staying focused on key performance metrics.

Requirements

5+ years of media industry experience, particularly within Canadian audio and TV markets
5+ years of experience in customer success, account management, or a customer partnership role
Well-developed knowledge of WideOrbit products and services
Proven experience building and maintaining deep relationships with clients, stakeholders, and cross-functional client teams
Excellent written and verbal communication skills, with the ability to be clear, concise, and persuasive
Trusted problem-solving skills, with the ability to work independently and engage internal resources as needed
Project management experience, including managing multiple initiatives and stakeholders simultaneously
Highly organized with strong attention to detail and the ability to balance competing priorities in a fast-paced environment while meeting tight deadlines

Nice To Haves

Experience engaging and influencing executive-level customers
French language skills a plus

Responsibilities

Maintain a deep understanding of your book of business, including customers’ goals, priorities, and how WideOrbit solutions support their success.
Monitor customer health metrics (e.g., CSAT, NPS, NRR) and proactively address risks to drive satisfaction and retention.
Collaborate cross-functionally with sales, product, and support teams, acting as the voice of the customer to inform product and service improvements.
Plan and lead quarterly and annual business reviews with executive stakeholders to assess performance and align on strategic objectives.
Develop and execute tailored account plans aligned to customer goals and WideOrbit revenue targets.
Identify, advocate for, and drive expansion opportunities based on evolving customer needs and growth initiatives.
Partner with sales to achieve quarterly and annual upsell, cross-sell, and renewal revenue targets.
Collaborate with marketing and sales to create account engagement strategies and uncover growth opportunities.
Serve as an escalation point for critical customer issues, managing internal and external communication through resolution.