Enterprise Account Manager
About The Position
As an Enterprise Account Manager, you will own and grow a portfolio of existing customers (250-300 accounts), focusing on retention, expansion, and long-term account development. This role is centered on building strong relationships, identifying growth opportunities, and ensuring customers realize ongoing value from Summit’s solutions. This is a role for individuals who are energized by account ownership and long-term growth, where maintaining and expanding recurring revenue directly impacts both customer success and earning potential. You’ll partner closely with customers to understand their evolving needs, identify opportunities for expansion, and guide them through solution enhancements over time. Success in this role comes from proactive engagement, strong account planning, and the ability to balance retention with growth.
Requirements
- Comfortable owning long-term customer relationships and revenue outcomes
- Motivated by performance tied to both retention and expansion of revenue
- Take a proactive, structured approach to account planning and growth
- Can identify expansion opportunities and confidently position additional solutions
- Balance strong relationship management with a focus on revenue outcomes
- Stay organized and disciplined across multiple accounts and priorities
Nice To Haves
- Experience in account management within infrastructure, cloud, or managed services
- Strong understanding of recurring revenue models
- Experience driving expansion within existing customer bases
- Ability to navigate technical conversations and solution positioning
Responsibilities
- Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
- Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities
- Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
- Own renewal strategy and execution, ensuring retention and long-term account stability
- Partner with internal teams to align solutions with customer needs and priorities
- Monitor account health, usage trends, and risk signals to proactively address churn and contraction
- Maintain accurate forecasting and pipeline visibility for expansion opportunities
Benefits
- Flexible Time Off
- Medical, Dental & Vision
- 401(k) with 4% match
- Parental Leave
- Life & Disability Insurance
- Wellness Support
- Free Colocation & Cloud Access
- Work From Anywhere
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
