Enterprise Account Manager

ServiceTrade•Durham, NC

15d•Hybrid

About The Position

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth. We’re looking for an Enterprise Account Manager who’s excited to make an impact. In this role, you will be responsible for retaining, growing, and maximizing the value of our enterprise customer relationships, serving as a strategic partner to some of ServiceTrade’s most complex and impactful customers. You will own the commercial relationship with your Enterprise ServiceTrade customers, ensuring customers realize strong ROI from their investment in ServiceTrade’s applications and services while identifying opportunities for expansion, adoption, and long-term growth. You will lead upgrade and renewal negotiations, conduct executive-level business reviews, and develop account growth plans that align customer objectives with ServiceTrade’s solutions. On the Revenue team, you’ll have the opportunity to conduct high-stake deals, navigating intricate and complex sales cycles, and leaving an indelible mark on the landscape of our industry. This is also a key position within the organization as the primary business point of contact for our largest, most strategic customers. You know how to research and engage accounts to understand how our solutions support their goals. You build and execute strategic account plans with internal partners, understand key business drivers, take ownership of challenges, and consistently deliver value. You present yourself with professionalism and polish in all internal and external interactions. The ideal candidate is intellectually curious, collaborative, and customer-focused, with a strong track record of high performance. You set a high bar for quality through disciplined execution, strong sales fundamentals, and thoughtful client engagement. You thrive in complex environments, embrace challenges, and deliver results with confidence and precision. In this role, you act as a strategic partner and customer advocate—coordinating across sales, delivery, engineering, and marketing to deliver a seamless, white-glove customer experience while bringing valuable customer insights back into the organization.

Requirements

5+ years of enterprise-level account management experience, with a proven track record of retaining, growing, and expanding existing client relationships
5+ years experience selling saas based, business critical solutions into complex/niche verticals.
Mastered your craft and study sales methodologies for fun. You can read your audience and continuously provide white-glove solutions.
Know what it’s like to learn a new industry quickly and can hit the ground running with minimal downtime. You bring your expertise to the table and produce large results quickly.
Proven track record of success, hitting goals and President’s clubs on multiple occasions. You learn from your mistakes/failures and use those experiences to be even more systematic the next time.

Nice To Haves

Directly selling solutions into our industry or an industry-adjacent field is highly desirable.

Responsibilities

Own and grow relationships with enterprise clients by deeply understanding their business objectives, identifying opportunities for expansion, and ensuring long-term value realization.
Collaborate with multiple stakeholders across complex organizations to execute account plans and drive successful outcomes.
Build and maintain trusted relationships with C-suite and executive-level stakeholders, providing consultative guidance and positioning ServiceTrade as a strategic partner.
Act as a customer advocate internally, aligning solutions with their operational goals to maximize adoption, investment, and satisfaction.
Leverage CRM tools with precision, maintain records of client interaction and use this to execute flawless sales strategies.
Identify opportunities within existing accounts and work with Customer Success Management teams to expand the overall usage of our suite of solutions and expand our mission.
Lead opportunities from discovery through close using a Command of the Message–driven approach to uncover customer pain, quantify business impact, and define desired outcomes.
Align ServiceTrade solutions to customer priorities, engage the right decision-makers and stakeholders across the buying group, and advance opportunities through a disciplined sales process.
Accurately forecast, negotiate, and close business while maintaining a healthy, well-managed pipeline.
Engage key customer executives and users as the primary business point of contact with ServiceTrade customers.
Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization of the platform.
Identify Risk Accounts and address/escalate potential issues.
Create opportunities for clients to increase their investment in ServiceTrade through expansion, upsell, and cross-sell.
Negotiate and close complex renewal contracts that build in growth and additional investment.

Benefits

Competitive On-Target Earnings (OTE) with uncapped potential
Periodic Sales Performance Incentive Funds (SPIFs)
Spot bonuses
Accelerators for exceeding 100%+ of quota
Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
Dental and Vision through Unum
Flexible Spending Account
Dependant Care Account
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Paid Time Off for Volunteering
Employee Reimbursement Program to use for well-being, technology and/or professional development