Enterprise Account Manager

Tive

3d • $100,000 - $110,000 • Hybrid

About The Position

As an Enterprise Account Manager, you will be a strategic consultant for enterprise level customers. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.

Requirements

• 2+ years in an Enterprise Account Management/Customer Success role, preferably in B2B SaaS companies.
• Success in optimizing products and services based on client needs.
• Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
• Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
• Strong communication skills.
• A passion for data-driven insights.
• A solutions-oriented, customer-service and can-do attitude.

Nice To Haves

• Experience working in shipping logistics is a plus.
• Bachelors’ Degree in a related field preferred.

Responsibilities

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers product and service orders.
• Identifying upsell opportunities and growing strategic accounts.
• Managing customer contract renewals.
• Promoting customer loyalty and building trust and transparency with clients.
• Acting as a customer advocate by re-engaging customers who seem to be inactive.
• Maintaining client retention.

Benefits

• $100,000-$110,000 base salary plus quarterly bonuses
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
• We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior