Starlink Enterprise Account Manager (Fixed-Site)

SpaceX•Hawthorne, CA

2d•$115,000 - $180,000•Onsite

About The Position

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter who has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Requirements

Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
3+ years of consulting or project management experience
3+ year experience in a customer-facing role

Nice To Haves

Significant knowledge, experience, or interest in specific customer industries like (i.e. maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications)
Experience managing multiple projects and delivering under tight time and resource constraints
Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
Demonstrated ability to turn customer feedback into actionable, smart improvements
Excellent written and verbal communication skills, including ability to craft and present professional presentations
Excellent empathy, active listening, and resiliency skills
Ability to read contract documents and discern requirements and deliverables

Responsibilities

Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on:
Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. primary connectivity, secondary connectivity, trucking, oil and gas, etc.)
Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business
Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow the enterprise business
Retaining and growing the value of accounts in both hardware and service revenue
Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Benefits

long-term incentives, in the form of company stock or long-term cash awards
potential discretionary bonuses
ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.