Enterprise Account Manager, Emerging Markets
About The Position
Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is seeking an Enterprise Account Manager, Emerging Markets, to join our team. Emerging markets are a core part of our growing international business. The person taking on this position will play a key role in launching a new segment of our account management organization in a hybrid customer success and account management capacity. In this role, you will support our Enterprise LATAM customers in successfully adopting our solutions, as well as manage renewals and upsell additional products. The ideal candidate will ensure a premium customer experience by understanding their business objectives and partnering with our Marketing, Product, Legal, Professional Services and Finance teams to streamline workflows and communication processes within Greenhouse.
Requirements
- A proven track record in a customer-facing B2B SaaS position
- Fluency in English, Brazilian Portuguese and Spanish
- Experience working in Enterprise account management or customer success roles, preferably with responsibility for renewals
- A collaborative mindset with a strong ability to work cross-functionally on a shared objective
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- A background in Talent Acquisition and the network to go with it
- Experience demoing and selling professional services
- Experience with Greenhouse’s product suite
- Experience with Salesforce, Gong, and Gainsight
Responsibilities
- Effectively manage a mixed book of accounts across our emerging markets
- Become the key advocate internally for market knowledge, providing updates to our sales, product and marketing teams on how we serve and win in emerging markets
- Build strategic account plans that map out expansion and other upsell opportunities
- Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives
- Be a hiring coach and strategic partner to our customers - achieved through outstanding product and industry knowledge
- Establish relationships high and wide throughout our customers' organizations
- Be an active participant in building and improving internal operational processes
- Additional projects and responsibilities as business needs require
Benefits
- medical, dental, and vision insurance
- basic life insurance
- mental health resources
- financial wellness benefits
- a fully paid parental leave program
- short-term and long-term disability coverage
- a 401(k) plan and company match
- up to 14 scheduled paid holidays
- up to 80 hours of paid sick leave
- up to 20-25 days of paid vacation time annually, depending on tenure
- flexible paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
