Enterprise Account Manager, Alexa+ Enterprise

Amazon • Sunnyvale, CA

10d

About The Position

Amazon is seeking a results-driven and customer-obsessed Enterprise Account
Manager to join the Alexa+ Enterprise team, focused on driving growth with our
strategic enterprise partners in the hospitality, senior living, and healthcare
verticals. This role is critical to expanding our footprint with existing
partners by deepening relationships, identifying new opportunities, and
maximizing value for direct enterprise customers and channel partners.

As a Senior Enterprise Account Manager for Alexa+ Enterprise, you will own
relationships with key enterprise accounts, serving as their primary point of
contact and trusted advisor. You will be responsible for driving account growth
through expansion opportunities, ensuring customer success, and collaborating
with channel partners to scale adoption of Alexa+ Enterprise solutions. This
role requires a unique blend of relationship management, strategic thinking, and
operational excellence to navigate complex enterprise environments and
multi-stakeholder dynamics.

You will work closely with cross-functional teams including business
development, product, engineering, finance, and marketing to deliver exceptional
experiences for partners. Your ability to understand customer needs, identify
growth opportunities, and drive execution will be essential to success in this
role.

The ideal candidate is a strategic relationship builder who thrives in a
fast-paced, dynamic environment. You are comfortable managing complexity, can
balance competing priorities, and have a proven track record of driving revenue
growth in enterprise accounts. You bring strong business acumen, excellent
communication skills, and the ability to influence stakeholders at all
levels—both internally and externally.

About the team
The Alexa+ Enterprise Business Development team owns strategic enterprise
partnerships that drive adoption and monetization of Alexa+ technology. The
Alexa+ Enterprise Business Development team values authentic, independent, and
passionate individuals that think creatively and work proactively to deliver
innovative solutions for customers.

Requirements

• 5+ years of business development, or account management with a proven ability to deliver results experience
• Bachelor's degree or equivalent
• Experience influencing internal and external stakeholders
• Experience in management of large, complex enterprise accounts or equivalent

Nice To Haves

• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions

Responsibilities

• Own and manage strategic relationships with assigned enterprise partners, serving as their primary point of contact and advocate within Amazon to ensure partner success and satisfaction.
• Drive account growth by identifying and pursuing expansion opportunities with existing direct customers and channel partners, including upsell, cross-sell, and new use case development.
• Build and maintain strong relationships with channel partners, enabling them to effectively sell, deploy, and support Alexa+ Enterprise solutions within their customer base.
• Guide partners in pipeline prioritization, factoring in integration readiness, product availability, technical dependencies, and other operational constraints to maximize conversion and long-term value.
• Conduct regular business reviews with partners to assess performance, gather feedback, identify challenges, and align on strategic priorities and growth initiatives.
• Collaborate with internal teams including business development, product, engineering, finance, and marketing to address partner needs, resolve issues, and fulfill commitments in a timely manner.
• Design and implement scalable onboarding processes for both new channel partners and the enterprise customers they sign to Alexa+ Enterprise, ensuring repeatable deployment success and accelerating time to value.
• Monitor account health metrics and proactively address risks or concerns that could impact partner satisfaction, retention, or growth potential.
• Serve as the voice of the customer internally, providing feedback to product and engineering teams to inform roadmap priorities and improve the partner experience.
• Track and report on account performance, pipeline development, and revenue forecasts to leadership, providing insights and recommendations for continuous improvement.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level