Enterprise Account Manager

Scratch Financial

8d • $105,000 - $110,000 • Remote

About The Position

The Enterprise Account Manager owns post-sale relationships for enterprise payment processing (Scratch Checkout) accounts, with a focus on driving adoption, performance, retention, and expansion across large, multi-site veterinary organizations.

This role acts as a strategic operator and partner to enterprise groups, ensuring successful rollout and ongoing performance of payments across hundreds of locations. The Enterprise Account Manager will work closely with corporate and veterinary practice stakeholders.

This role is focused on large enterprise accounts (100+ locations) and requires the ability to navigate complex organizations, multiple stakeholders, and distributed operations.

Requirements

• Proven track record of driving adoption and expansion within existing accounts
• Experience managing large enterprise accounts (100+ locations or equivalent complexity)
• Proven track record of driving adoption and expansion within existing accounts
• Highly operational with ability to build scalable processes at scale
• Comfortable working cross-functionally across Sales, Support, and Onboarding

Nice To Haves

• Background in veterinary, payments, or multi-location businesses strongly preferred

Responsibilities

• Own Post-Sale Enterprise Relationships:
• Own enterprise accounts post-sale, following transition from Director of Strategic Accounts.
• Build and maintain relationships with executive, corporate, and regional stakeholders.
• Serve as the primary point of contact to enterprise-level stakeholders and (on an as needed basis) practice staff members.
• Lead Enterprise Rollouts and Practice Support
• Lead rollout of Scratch Checkout across large, multi-location enterprise networks.
• Develop and execute scalable rollout strategies across regions and practices.
• Train practices and provide support to practices, accounting teams, and other corporate stakeholders during rollout.
• Onboarding new acquisitions.
• Lead Strategic Business Reviews & Planning
• Conduct regular executive-level business reviews:
• Share network-wide performance insights.
• Identify opportunities for optimization and growth.
• Act as a thought partner to enterprise leadership on strategy and operations.
• Drive Expansion & Revenue Growth Within Accounts
• Identify and execute opportunities to expand revenue within enterprise accounts, including:
• Increasing payments penetration across networks
• Driving adoption of new products

Benefits

• Competitive base salary ranging from $105,000 - $110,000 (and OTE of $130,000 - $135,000)
• Scratch is a remote-first company, giving ultimate flexibility to today's nomadic work style. For those who prefer a hybrid model, we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages).
• We offer unlimited PTO, covered healthcare, 401k match, cell plan reimbursement, and monthly recognition opportunities.
• We also provide learning platforms and resources for all to keep growing.
• Not only that, but we have an equity retention policy to ensure you grow as the company grows financially, as well.
• And if your family is growing, we offer generous parental leave, too!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees