Enterprise Account Management Technician

Arizona Department of Administration • Phoenix, AZ

3d • Hybrid

About The Position

The Department of Economic Security (DES), Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Systems/LAN Administrator. This position will serve as an Enterprise Account Management (EAM) Technician. It will be responsible for the creation, management, and termination of access to various in-house developed and commercial off-the-shelf systems. Daily responsibilities include handling requests through the current ticketing system, participating in meetings, and adhering to the agency's change management practices. This role is responsible for keeping documentation up to date to reflect the current state and actively contributing to continuous improvement initiatives. The position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise.
• Knowledge of information security technologies in the areas of risk assessment, compliance and vulnerability management.
• Knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Demonstrated experience in information system configuration management.
• Skills in soliciting customer feedback to improve service, responding to requests for service and assistance.
• Skills in identifying opportunities for use of solutions to improve efficiency and reduce waste.
• Skills in working within guidelines of established methods.
• Skills in obtaining, clarifying, and providing information within established parameters.
• Skills in customer service.
• Excellent interpersonal, written and oral communication skills.
• Advanced troubleshooting skills.
• Skills in meeting commitments and managing difficult or emotional customer situations.
• Ability to build strong relationships inside and outside the organization.
• Ability to work collaboratively in teams and across organizations.
• Ability to synthesize feedback and adjust plans accordingly.
• Ability to develop and write technical documentation.
• Ability to prioritize and plan work activities, set goals and objectives, use time efficiently, and communicate activities and results as appropriate.
• Ability to focus on solving conflict, maintaining confidentiality, listening to others without interrupting, keeping emotions under control, remaining open to others' ideas and trying new things.
• Bachelor's degree plus 3 or more years of experience in systems administration (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Nice To Haves

• Experience with Active Directory Account Management, Okta Account Management, Mainframe Account Management, or custom application account management.

Responsibilities

• Supporting the business as subject matter expert for accounts used within the DES systems and environments.
• Identifying opportunities for use of solutions to improve efficiency and reduce waste.
• Creating and maintaining standard work and processing documentation.
• Processing, documents, and coordinating resolution of trouble calls with help desk.
• Ensuring compliance with standards for systems software and documentation.
• Following applicable policies to ensure compliance related to enterprise accounts during maintenance, including account creation, termination, deletion, transfer, and modification.
• Responding promptly to customer needs and taking a customer-centric approach to problem solving.
• Soliciting customer feedback to improve service and responding to requests for service and assistance.
• Monitoring reports and logs to ensure policies and work standards are followed.
• Monitoring system reliability and availability.
• Categorizing, isolating, and resolving system problems.
• Implementing software patches, security fixes and tests and validates modified system configurations.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Remote work schedule option
• Arizona State Retirement System (ASRS) defined benefit plan
• Voluntary deferred compensation program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level