Enterprise Account Executive

incident.io•San Francisco, CA

8d•$130,000 - $150,000

About The Position

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong. Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile and put in the bit of magic most companies don't have time for. We like to have fun and we never take ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. As an Enterprise AE at incident, you sell to the engineering leaders who cannot afford to get incidents wrong, and every deal you close is one more company that handles its worst day better. As an Enterprise AE at incident, you're selling into the biggest and most complex accounts we go after, the ones where an incident going badly becomes a board-level problem. Intercom, Etsy, Miro, HashiCorp and StubHub are already customers, so you're not cold-starting a story nobody believes. The product has real market fit and it is nowhere near fully capitalized. That gap is the whole opportunity. The team you're joining are seasoned sellers who are as much strategic partners and product evangelists as they are closers. Enterprise cycles here mean six or seven decision-makers, technical buyers who will test you properly, and C-level conversations where you need to be credible immediately. You'll run demos alongside SE's, and the feedback you bring back goes to a product team that ships in hours and days, not quarters. Sales isn't a function bolted onto the side of this business, it's central to how we win. You'll work with leadership on building sales process rather than inheriting a finished one, and challenging how we do things is the job itself, not something you get credit for on top. We're AI-forward, founded by engineers, and everyone here has unlimited Claude access. We expect you to use it properly: researching accounts, prepping deals, and moving faster than the rep across the table at a legacy vendor.

Requirements

Won 6-figure ACV deals.
Comfortable in a room full of engineers and CTOs.
History of selling to technical buyers and know how to adjust when executives from other orgs join the call.
Hunt. Got more than one way into an account, and always building top of funnel.
Build the case with evidence: Data, the right customer story, product knowledge, whatever it takes to move that particular stakeholder.
Skilled at multi-threading. Assume there are six people on the other side of the deal and make certain to know all of them.
Have opinions about the product and share them.
Startup ambiguity suits you. The playbook is a work in progress, nobody is going to hand you a process, and you'd rather help build one.
People want you in the room. You'll be close to leadership, Product, SEs and CSMs, and leverage the whole team to win.